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Customer Service Ambassador

2 months ago

Austin, Texas, United States CNCT Business Management Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at CNCT Business Management. As a key member of our team, you will play a vital role in providing exceptional support to our nonprofit clients, helping them to expand their charitable outreach and impact their communities.

Key Responsibilities
  • Donor Engagement: Develop and maintain strong relationships with potential donors, identifying opportunities to drive charitable contributions for our clients.
  • Continuous Learning: Stay up-to-date with the latest marketing strategies and best practices, participating in ongoing professional development through educational training and workshops.
  • Collaborative Innovation: Contribute to daily team meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes.
  • Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors to strengthen connections and drive results.
  • Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations and exceptional service.
Requirements
  • A background in customer service, sales, or marketing is preferred, but not mandatory.
  • 1-3 years of experience in a customer-facing role, with a proven track record of managing relationships and driving results.
  • A strong desire to actively contribute to the community by supporting charitable causes and making a positive impact.
  • Availability for in-person meetings and training sessions at our office.
  • Strong communication skills, with the ability to comfortably address both small and large groups.
  • A solution-oriented attitude and a willingness to support team-members in achieving our goals.