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Integration Specialist
2 months ago
Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?
If you answer “yes” to any of these questions, then join our team
At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.
Location: Hybrid
Shift: Mon - Fri 9am-5pm with rotating on call
Description of Role:
As a Business Analyst and Integration Specialist, you are responsible for analyzing, testing, and recommending adjustments to support our proprietary software platform, in addition to providing EDI systems support.
Supporting Proprietary Software:
- Collaborate with software engineers to address ongoing regulatory changes.
- Test changes to ensure they don’t negatively impact the client experience.
- Monitor fatal errors and enhance software validations.
- Monitor for outages to minimize downtime.
- Assist in development and migration efforts of customer single sign-on experience.
- Train users.
- Integrate customers and perform quality control of a third-party software program:
- Integrated customer setup and maintenance.
- Assist with testing and implementation of new software components (e.g., document manager, notification manager, customs management versions).
- Thoroughly test system updates before moving into a production environment.
EDI Systems Support:
- Accommodation of multiple time zones and off-hours support.
- Collaborate with customers and their IT professionals to develop and implement EDI solutions.
- Provide daily support for EDI solutions (including ShipCheck, XLS, XML).
- Address technical questions.
- Improve EDI fatal validations and educate clients for faster processing.
- Generally, increase throughput by driving automation and compliant hands-free transactions:
- Develop compliant and efficient solutions to increase Entries Per Worked Hour (EPWH).
Key Behaviours and Competencies
- Analytical
- Persistent
- Technical
- Collaborative
- Problem Solving
- Attention-to-detail
Knowledge and Educational Requirements
- Minimum five (5) years Customs Brokerage or systems integrations experience is required.
- U.S. Customs Brokers License is preferred. A developmental plan to successfully challenge the Customs Broker Licensing Exam will be created for an unlicensed individual.
- NCBFAA Certified Customs Specialist is an asset.
- Experience in customs consulting, regulatory or similar professional services is an asset.
- Working knowledge of Customs and Border Protection’s (CBP) and Participating Government Agencies (PGA) import requirements is an asset.
Why you’ll love it at Willson
- Hybrid environment, with a home internet reimbursement
- 3 weeks paid vacation for all new hires
- Company-matching 401K program
- We care about your loved ones too – that’s why we offer paid maternity/paternity leave top-ups, family medical benefit coverage, and Compassionate Care top-ups
- Change is crucial to success – it’s never a dull moment here We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
- #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).
