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Customer Insights Manager

2 months ago

New York, United States US Tech Solutions Full time

Job Title - Program Manager, Survey Tools Level IV

Location - Remote, USA

Duration - 12 Months contract

Pay Rate Range - $88.00 - $92.00/hr. on W2 without benefits


The ideal candidate is comfortable navigating ambiguous situations and able to identify gaps and build data-driven solutions. We are looking for someone who can facilitate our team’s best work by managing short- and long-term projects and initiatives. Communication skills, stakeholder management, the ability to manage complex logistics and organizational dynamics are mandatory.


Responsibilities

  • 8+ years Program Management experience
  • 3+ years experience technical product/program management experience
  • 3+ years of experience working as a Data Analyst or a Project Coordinator with an emphasis on data & analytics
  • Experience in using data to drive change, telling compelling narratives with dashboards and data visualizations, and applying measurement best practices
  • Experience working with large organizations and across multiple cross-functional teams to discover gaps, creatively scope solutions, and launch products
  • Experience building effective communication frameworks and relationships between users, technical and multi-disciplinary teams, partners, and leadership to drive program alignment and garner buy-in with the the ability to adapt communication style to suit different audiences
  • 2-3 years of experience working with survey platforms (Qualtrics, SurveyMonkey, etc.)
  • Experience using data visualization tools such as Tableau
  • Experience with SQL
  • Analytical and problem-solving experience with tooling systems
  • Program Management experience in research related fields


Preferred Qualifications

  • B.S. in Computer Science or a related technical discipline, or equivalent experience


Must-Have Skills

  • Data analysis, which would require experience with tableau, SQL, dashboarding tools, as well as general data manipulation, data analysis, and visualization.
  • 2-3 years of experience with survey platforms, some level of familiarity.
  • Some experience with research teams, or in research fields.


Nice-to-have Skills

  • Working in a fast-paced, ambiguous environment
  • Working with a range of seniority levels, operate seamlessly between leads, directors, researchers. Being able to calibrate the message and tone between seniority levels, but also being comfortable reaching out.
  • A bit of a technical background


“About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Internal Id: #24-15272”