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Manager, Analytics

3 months ago

New York, United States BritBox International Full time

Role: Manager, Analytics & Insights

Location: New York Office Hub

Department: Product, Teach & Data

Work Pattern: Hybrid

Reports to: Director, Data Analytics

Contract: Permanent


About Us

We are creators and champions of the best British TV, and hosts to the world’s largest collection. It’s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world.


We’re relentlessly creative and in this new world of content, where the possibilities are endless, we are charting our own course.


We are thriving in 5 markets already around the world and have ambitious plans ahead of us. This is where you come in…. we are on the lookout for talented individuals to join our BritBoxer family and help us to navigate the adventures ahead.


Job Purpose

The Manager of Analytics & Insights is responsible for data analysis, reporting and insights across multiple BritBox territories with a focus on initiatives that empower business units to extract greater value and deliver insights through advanced analytics. The role will focus on generation and sharing of key business insights to support subscriber growth and retention with BritBox team members around the world.


This role is based in New York, reporting to the Director of Analytics & Insights. This will involve working with editorial, marketing and business development teams, global finance, research, product, and strategy functions, and sharing learnings and best practice with colleagues supporting the Britbox regions.


Key responsibilities will include creation and interpretation of business as usual editorial and subscriber performance reporting, plus ad-hoc analysis for specific territory editorial, user segmentations, promotional, distribution and other activities. The primary purpose of the role is to support strong business and editorial decision making, through the accurate and timely interpretation of data, with statistical rigor, clear communication, and provision of actionable recommendations.


Skills and Personal Attributes

  • Collaboration Skills: Demonstrate strong collaboration skills with a “can-do” attitude. Comfortably engage with senior-level stakeholders.
  • Entrepreneurial Flair: Thrive in a startup environment by being a self-starter with an entrepreneurial mindset.
  • Passion for British TV and Digital Content: Show enthusiasm for British television and digital video content.
  • Global Collaboration: This role involves close collaboration with colleagues across different territories and time zones, particularly Australia and the UK. This will require occasionally attending meetings and work outside of standard US working hours. We offer flexibility in adapting working hours to facilitate collaboration with colleagues in different time zones.


Qualifications and Experience

  • Analytics Expertise: Possess 5+ years of experience (excluding internships) in analytics, with increasing responsibility in Entertainment, Media, Communications, or related industries.
  • Technical Proficiency: Strong proficiency in SQL and advanced presentation and visualization skills using business intelligence tools (Tableau is strongly preferred).
  • Subscription Business Understanding: Familiarity with subscription-based business models and a deep understanding of subscriber acquisition, retention, and churn metrics.
  • Effective Communication: Excellent communication and presentation skills, demonstrating subject matter authority and expertise.
  • Data Processes: Understand concepts related to data processes (e.g., data warehouses, automation) and how information can drive competitive advantage.
  • Task Translation: Accurately interpret and translate complex requests into actionable tasks.
  • Attention to Detail: Maintain high standards by monitoring and reviewing the quality of work, both your own and that of others.


Responsibilities

  • Stakeholder Collaboration: Partner with business unit stakeholders to understand requirements and develop reporting and insights solutions aligned with business needs.
  • Report and Dashboard Creation: Create, maintain, and enhance reports and dashboards within our centralized Tableau instance.
  • Analytics Project Execution: Drive execution on analytics projects by defining problems, identifying relevant data sources, applying appropriate analytic techniques, ensuring accuracy, and presenting actionable results.
  • End-to-End Reporting Process: Take ownership of the end-to-end reporting process, from querying in-depth data to collaborating with team members to understand underlying business drivers. Create clear presentations that communicate insights related to business and customer trends, performance against KPIs, and recommendations for company growth.
  • Ongoing Business Reporting: Continuously report on customer acquisition, retention, marketing performance, customer lifetime value (LTV), user engagement, and editorial/programming performance. Tailor these insights for various stakeholders, including business leads and senior executives.


Salary Range: $105-115K base salary.

Please note that the salary range is intended to give as an indicator of the salaries that could be attributed to the breadth or experience for a given role. All candidates will be measured based on their level of experience.


This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.