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    Jupiter, Florida, United States Endeavor Schools, LLC Full time

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    Jupiter, Florida, United States Wyndham Hotels & Resorts Full time

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Software Support Specialist

2 months ago

Jupiter, United States Insight Global Full time

This opportunity is a contract-to-hire. This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires the availability to work 12:00PM-9:00PM EST, 2:00PM-11:00PM EST, and 9:00AM- 6:00PM. May include Saturdays.

Job Duties

• Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.

• Collaborate closely with other departments to escalate and resolve complex technical issues promptly.

• Provide exceptional customer service through phone, email, chat, etc.

• Become an expert on both financing and sales/operations workflows

• Be a knowledge resource and an escalation point for our customers

• Provide solutions to problems while educating and training our customers

• Document customer interactions with accurate and detailed interaction logs

• Serve as a voice of the customer and work with the team to improve our program and processes

• Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals

• Proactively escalate potential issues or anomalies to management

• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base

• Create a positive work environment through collaborating with direct teammates and internal stakeholders


Qualifications

• Previous helpdesk or software support experience, preferably in the solar industry

• Strong proficiency using SaaS software

• Proactive and solution-oriented

• Experience in solar or motivated to learn more about the solar industry

• BA/BS degree or equivalent practical experience