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Homebuyer Concierge Manager

3 months ago

Austin, United States Lennar Homes Full time

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

This position is responsible for staffing, training and coaching of Homebuyer Concierges for the division.  Oversees administrative and escrow support to the Sales and Marketing department, including Homebuyer Concierges to New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a

professional, supportive attitude.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

  • Hires and administers an adequate Homebuyer Concierge (HBC’s) force to meet division goals. Serve as the HBC point of contact for any escalating issues.

  • Drive Backlog Management by verifying Buyers are communicated with on a weekly basis. Coordinate regular reviews of HBC’s and implementation of necessary improvement programs.

  • Set clear and concise expectations with HBC’s that support Lennar processes and policies. Coordinate as needed with other department associates regarding escrow process, construction schedules, customer care and homebuyer scheduling of events.

  • Monitor market trends and competition.

  • Attend and/or conduct HBC quarterly meeting involving whole team of HBC’s.

  • Provide real-time feedback and analytics to Sales department regarding sales activities and Backlog Management.

  • Provide HBC’s with relevant updates on the status of their position and coaching to better the position for the division’s needs. Including Monthly Report Cards to track metrics.

  • Further establish relationships between the HBC, Mortgage, Title, Construction, Sales and Closing departments.

  • Attend any and all special promotional events for communities as directed by the department head. Inform department head on a continual basis of changes, potential problems and outstanding issues of concern.

  • Perform all other duties as assigned.

Requirements

  • Five (5) years of experience in sales management and/or real estate or management related industries required High School Diploma or GED required; Bachelor’s Degree preferred.

  • High level Customer Service in high volume business environment.

  • Professional or greater proficiency in Microsoft Office Suite.

  • Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.

  • Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment.

  • Excellent verbal & written communication skills.

  • Attention to detail and excellent organization skills.

  • Valid Driver’s License and valid auto insurance coverage required.

  • Adhere to company processes and policies, and accept constructive criticism.

  • Must have ability to multi-task while meeting various deadlines.

  • Requires resourcefulness, patience and clarity.

  • Strong management and motivational skills.

  • Accept constructive feedback.

  • Team player.

  • May require some attendance outside of office at homeowner and/or corporate events.

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator and telephone equipment. May operate a motor vehicle. 

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.