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Night Concierge

1 month ago

Austin, Texas, United States Hilltop Residential Full time
Job Title: Night Concierge

Job Type: Full-time

Description:

We are seeking a highly skilled and enthusiastic Night Concierge to join our team at Hilltop Residential. As a Night Concierge, you will be the primary point of contact for residents and guests, providing exceptional customer service and ensuring a seamless experience for all.

Responsibilities:

  • Deliver outstanding service to residents, exceeding their expectations and maintaining resident retention
  • Create and promote a friendly and professional office environment, displaying exemplary customer service in all aspects of the position
  • Regularly inspect tour paths, amenities, models, and communities for quality assurance
  • Meet, greet, and direct residents and guests, providing a warm and welcoming atmosphere
  • Serve as the property ambassador, managing administrative requests from residents and verifying visitor information
  • Answer calls professionally, route calls to appropriate personnel, and assist callers with directions and other inquiries
  • Receive and process incoming and outgoing mail/packages, monitoring lobby traffic and alerting residents to arriving guests and deliveries
  • Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities
  • Lead prospect tours until 8pm, managing leads in CRM software and assisting with guest suite rental check-ins
  • Assist with after-hour move-ins and move-outs, answering phone calls and assisting residents with requests
  • Enter work orders in the property management system and attend after-hours resident events with the Apartment Life Team
  • Document resident, guest, and employee requests, concerns, and incidents

Requirements:

  • Availability to work 6:00pm - 2:00am Tuesday - Saturday (or Monday - Friday)
  • At least six months of experience in the apartment, concierge, or hospitality industry preferred
  • Outgoing, gregarious personality and enthusiasm for marketing, leasing, and sales
  • Active knowledge of online social media and social presence avenues
  • Strong organizational and administrative abilities
  • Excellent communication and people skills
  • A passion to serve residents, prospects, vendors, and colleagues
  • Knowledge of Fair Housing Law
  • Valid driver's license and/or access to reliable transportation

Equal Opportunity Employer: Hilltop Residential is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship, or any other status or characteristic covered by federal, state, or local law.

Salary: $20/hour