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Documentation Specialist

2 months ago


Tampa, United States HCLTech Full time

1-2 years of relevant Banking and Cards/Consumer Loans experience

As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.

· Prior experience in making outbound/inbound calling processes will be an added Advantage

· Receive requests from in form of EWL from offshore and nearshore team for missing information or document.

· Make outbound calls to Member and Dealers to obtain information

· Perform follow up on unsuccessful calls as per guidelines

· Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.

· Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.

· Build and maintain working relationships with the onshore and offshore clients and Supplier teams to achieve the desired outcome.