Document Specialist

4 weeks ago


Tampa, Florida, United States Tidal Basin Full time
Job Summary:
Tidal Basin seeks a skilled Document Specialist - Travel to join our team. This role requires travel across 2-3 counties, performing case management and working closely with applicants in a program focused on disaster recovery, resiliency, and/or risk mitigation. As a point of contact between the applicant and the program, you will provide exceptional customer service while assisting clients in coordinating necessary services and resources to address their needs. Key responsibilities include supporting the project in a remote or onsite environment, performing data entry and uploading documents, managing cases, collecting and reviewing documents, and advising applicants on program policies and requirements. If you have a strong analytical and problem-solving ability, excellent communication skills, and experience in disaster recovery or social services, we encourage you to apply.

Key Responsibilities:
Perform case management and work closely with applicants in a program focused on disaster recovery, resiliency, and/or risk mitigation
Provide exceptional customer service while assisting clients in coordinating necessary services and resources to address their needs
Support the project in a remote or onsite environment, performing data entry and uploading documents
Manage cases in conformance with program requirements and guidelines
Collect and review documents and applicant information
Advise and explain program policies, rules, and forms to applicants
Collect and verify information and/or documents from applicants
Send, receive, analyze, and process electronic and hard copy correspondence, documents, and forms
Answer calls received through the call center and provide customer service within the call center environment
Respond to phone calls and/or emails about program requirements and the status of applications
Attend all meetings as required
Perform other duties as assigned

Requirements:
Bachelor's degree in social services or related field preferred
2 years of work experience in disaster recovery, housing support services or programs, social services, or case management preferred
Bilingual language skills in English/Spanish are a plus

Work Environment:
Tidal Basin is an Equal Employment Opportunity Employer. We offer a dynamic work environment and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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