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Documentation Specialist

1 month ago

Tampa, Florida, United States vodastra Full time
Job Summary:

The Documentation Analyst will oversee the creation, review, maintenance, and distribution of documents within the organization. This includes analyzing and improving documentation processes, ensuring compliance with standards, and collaborating with different teams to ensure all documentation is accurate, consistent, and easily accessible.

This role requires a strong attention to detail and organizational skills, as well as excellent written and verbal communication skills. The ideal candidate will have a basic understanding of regulatory requirements and standards, such as ISO, GDPR, and SOX.

Key Responsibilities:

  • Develop, manage, and maintain document templates and standards.
  • Organize and maintain document databases or content management systems (CMS).
  • Ensure that all documents are correctly formatted, stored, and filed for easy access.
  • Draft, edit, and format various types of documentation, including user guides, technical manuals, process workflows, policies, and procedures.
  • Collaborate with subject matter experts (SMEs) to ensure accuracy and completeness of information.
  • Review and analyze existing documentation for accuracy, clarity, and compliance with regulatory and organizational standards.
  • Ensure that all documentation follows the organization's style and branding guidelines.
  • Identify gaps or areas of improvement in existing documentation.
  • Track document versions and revisions, ensuring the most current versions are in use.
  • Ensure compliance with internal and external standards and regulations.
  • Provide training to staff on document management systems and processes.
  • Serve as a point of contact for document-related inquiries.
  • Collaborate with various departments, such as IT, legal, operations, and HR, to gather necessary information and ensure accurate documentation.
  • Communicate changes or updates to documentation clearly and efficiently across relevant teams.

Qualifications:

  • Bachelor's degree in Communications, English, Technical Writing, Business Administration, Information Management, or a related field.
  • 2-5 years of experience in document management, technical writing, or a similar role.
  • Familiarity with document management systems, such as SharePoint, Confluence, or similar.