Sales Coordinator

3 weeks ago


Chicago, United States Baobab Collection Full time

Job description

Baobab Collection, a European manufacturer of luxury home fragrances, is looking for a Sales Coordinator to support our growing US business.


Reports to: Sales and Operations Manager

Preferred Job Location: Illinois


Responsibilities

Account Management

  • Primary contact for selected accounts including Wholesale (Department Stores, Ecommerce, Specialty boutiques), corporate retail and designers.
  • Liaison between buyers and commercial sales
  • Ensure timely follow through and positive resolution of issues
  • Assist with new account openings, including setting up new customers in ERP
  • Create, update and analyze business reports as needed


Order Management

  • Responsible for entering and transmitting orders
  • Responsible for accuracy while processing and checking all orders within the given deadlines
  • Follow through on any order changes
  • Coordinate freight and shipping of orders, including obtaining shipping quotes when necessary
  • Keep the Sales Team informed of any order issues/delays involving their accounts
  • Review and send order confirmations and invoices to customers and follow through to ensure the orders are delivered
  • File damage claims with carriers


EDI

  • Manage EDI catalogs and inventory on drop-ship portals
  • Process all EDI transmitted orders through internal ERP system (Odoo)
  • Review and understand the vendor routing guides and process orders in compliance
  • Order and provide required ticketing to shipping department
  • Transmit ASN & Invoices on the respective portals


Finance Support

  • Process customer invoicing under the agreed terms and conditions
  • Collect payments according to the customer’s payment terms  
  • Work with accounting to monitor collection on due and past due invoices


Job Requirements

  • Associate degree or higher preferred
  • Advanced Excel and analytical skills are required
  • Working knowledge of EDI is preferred
  • Exceptional organizational skills, attention to detail and follow through
  • Efficient communication and reporting skills
  • Problem solving oriented
  • Must be capable of working in a team environment
  • An excellent customer service record and proactive attitude
  • Must be able to multitask in a high-paced work environment
  • Comfortable working extended hours and weekends during markets


Job Type: Full-time


Benefits:

  • Health insurance
  • Paid time off


Schedule:

  • Monday to Friday


Experience:

  • Customer Service: 2-3 years (Preferred)
  • ERP ODOO is a big plus.


Work Location:

  • Illinois
  • Hybrid


Renumeration:

50-70K


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