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Desktop Support Technician

3 months ago

Phoenix, United States Acro Service Corp Full time

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday with shifts assigned between 6 am-5 pm. Alternate work schedules may be acceptable but not guaranteed.


Responsibilities will include but not limited to:

• Responding to help-desk tickets in a large enterprise environment.

• Will procure and issue mobile phones to employees.

• Supporting and troubleshooting cellular devices, tablets, and laptops.

• Enroll mobile devices into an MDM solution.

• Support large conference room Audio/Visual equipment.

• Mobile device support including working understanding of mobile device management tools.

• Perform audits related to mobile devices such as no usage, hardware inventory, etc.

• Participate in after-hours/weekends on call rotation

• Installing and maintaining desktop computer and server hardware and software.

• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.

• Performing installation and patching of Windows operating systems.

• Submitting weekly status reports to supervisor.

• Support large conference room Audio/Visual equipment.

• Preparing workstation and laptop images and deployment of devices.


Job Requirements:

• Experience providing technical support to end users in a fast-paced environment.

• One year of Active Directory experience.

• Mobile device support knowledge.

• Experience with Remedy helpdesk software.

• Experience with Microsoft Intune

• Experience providing technical support for mobile applications in a network environment.

• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.

• Solid troubleshooting skills in desktop computer hardware and software.

• Experience creating and improving technical documentation; documenting the system specifications and design.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

• The successful candidate must pass a federal background check.

• Only the highest qualified candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.

• Candidate should be able to safely lift 50 pounds.

• Must possess and maintain a valid Arizona driver’s license with a clean record