On-Site Desktop Support
2 weeks ago
Description:
• Provide level 2 support to Windows and Mac OS devices.
• On-site support, and support for Remote sites and work-from-home computing
• Day to day troubleshooting activities
• Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
• Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
• Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
• Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
• Excellent verbal and written communication skills and negotiation skills
• Understanding of infrastructure platforms, services and technology processes
• Self-motivated and driven to identify and deliver appropriate solutions
• Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
• Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)
Skills:
Desktop, Support, Help desk, telecom, broadband, networking, hardware, software, configuration, Troubleshooting, Customer service, Imaging, Mac, Windows
Top Skills Details:
Desktop,Support,Help desk,telecom,broadband,networking,hardware,software,configuration
Additional Skills & Qualifications:
Very strong verbal and written communication skills.
Ability to maintain strong relationships with end users.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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