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Customer Service Representative

1 month ago

Philadelphia, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in Philadelphia, PA (Remote). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-32318


Pay Range: $20 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Note: Apply only if you are within 1 hour commute from Philadelphia PA 19103


Key Requirements and Technology Experience:


  • 2-3 years in a customer facing role from any field
  • Nice to Have: call center or insurance exp
  • “CSR on steroids” – not just transactional; taking initiative to taking things further, higher level thinking, degree preferred
  • Need someone looking to grow a career, moving into the next level, closer to supervisor role
  • Handling clients that need more attention
  • Strong verbal and writing skills
  • Multitasking – talking, typing, looking up info, etc
  • Some sort of management exp (maybe managing a project, not necessarily people)
  • Know how to escalate if they don’t have the answers
  • 99% inbound calls; speaking with members, brokers, and consultants
  • They are responsible for high level service, not volume
  • Natural empathy, advocating for the caller
  • Curious, self-starters, always learning


Our client is a leading Telecommunication Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.