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Client Services Analyst

3 months ago

Greenville, United States Find Great People | FGP Full time

We are seeking a professional Client Services Account Analyst to join a growing team in Greenville, SC. This is a full time, permanent position with benefits. The ideal candidate will have a background in business analyst work or prior client management experience.


Job Description:

  • Serve as the point of contact for internal and external clients including email and telephone communication related to contingency client operations
  • Serve as a liaison between client services and operations
  • Communicate and update Client Services leadership and team members
  • Consistently manage follow-up
  • Facilitate and deliver successful completion of assigned projects
  • Assist with audit responses, oversee client system conversions, handle performance building, manage procedure documentation and placement ticket handling
  • Analyze existing processes and procedures, and provide feedback to management
  • Assist management with implementing new and innovative ways to perform the functions
  • Create, build, and maintain key relationships with clients


Qualifications:

  • High School diploma is required
  • Bachelor’s Degree preferred but not required
  • Experience in business analyst type work or prior client management experience
  • Expereince in Microsoft Office (Excel, Outlook, Word, and Access)


Hours:

  • Monday to Friday (Standard Business Hours of Operation)
  • Onsite for training then a Hybrid schedule after training.


Compensation & Benefits:

  • $45,000 to $50,000
  • Permanent/Direct Hire
  • Medical benefits
  • Hybrid schedule after training