Sales Account Manager

Job Description The Account Manager executes sales strategies to grow market share through the development of relationships, close of new business, maintaining current customers, and effectively selling new Sherwin-Williams product technologies. The Account Manager executes sales strategies to grow market share through the development of relationships, close of new business, maintaining current customers, and effectively selling new Sherwin-Williams product technologies. Performs comprehensive sales, market, and account management activities, with an emphasis on sales volume and customer growth. Responsibilities may include leading sales activities, implementing sales and related business strategies, servicing customer business, and developing relationships with site and upper management, including C-suite and company owners. The Account Manager should require little to no direction on complex accounts, working with multiple levels of customer management, and managing large regions or national territory with considerable complexity. Demonstrates integrity, negotiation and influencing skills when gaining and maintaining customers. Responsibilities Meet Financial Goals Develop sales and related business strategies for the territory, region, or product group and requires some management oversight; sales area is generally moderate in size and scope, has a reasonable sales volume, and typically includes multiple business segments. Consistently drive top-line sales to achieve territory, area, or regional financial goals Increase market share to maximize sales and profits Effectively understand and challenge competitor products and sales Track, monitor, and maintain sales growth on weekly, monthly, and/or yearly basis Achieve sales growth goals through current customers as well as through consistent development of new business Negotiate pricing to meet customer needs and team financial goals Analyze sales and market data to understand where to expand market share Prospect and Develop New Customers Utilize the Sherwin-Williams Sales Process to develop plans to effectively understand and meet prospective customer needs Develop contacts and relationships with new and existing customers to sell products, introduce new or alternative product lines, and grow sales Conduct demonstrations/trials to promote or sell product to new customer Provide customer service when conducting customer calls/visits to gain new customers Conduct cold calls/visits to ensure prospective customer understands current and new product Maintain Current Customers Utilize the Sherwin-Williams Sales Process to develop strategic plans to effectively understand and meet current customer needs Ensure retention of existing business by developing working relationships with site-management, including upper management, and performs related account management activities; utilizes technical service personnel to perform day to day account management activities when appropriate. Close customer deals in accordance with company policies and procedures Provide customer service when conducting customer calls/visits to maintain current customer relationships and ensure satisfaction Prioritize current customer calls/visits to ensure deals are closed Partner with Technical Services Representatives to troubleshoot customer complaints and concerns Build and maintain relationships with customers to gain trust and create positive view of the organization Manage Time Effectively Plan current and future sales strategies to aid in goal achievement Effectively use the Customer Relationship Management (Salesforce.com) system to prepare for and schedule customer calls, meetings, follow-ups, etc. Coordinate customer visits and sales efforts with team members to ensure sales are maximized Schedule and plan for meetings with internal departments to understand product composition, features, and functionality (e.g. Marketing, R&D) Respond to questions and concerns from customers, applies a working understanding of product lines and application methods, and ensures customer satisfaction; receives direction from other personnel on a limited basis. Serve as a lead to technical service representatives or other staff to perform account maintenance activities, which includes prioritizing and assigning work and determining work direction. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships Qualifications FORMAL EDUCATION: Required: High School diploma or GED equivalent Preferred: Bachelor's degree in Sales, Business disciplines, Science disciplines or Liberal Arts KNOWLEDGE & EXPERIENCE: Required: Eight or more years of B2B industrial environment product/service sales experience Preferred: Five or more years of direct or adjacent industry sales experience\ Industrial coatings product and application familiarity Background in technology, technical service and/or customer service TRAVEL REQUIREMENTS: 50% or more About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life ... with rewards, benefits and the flexibility to enhance your health and well-being Career ... with opportunities to learn, develop new skills and grow your contribution Connection ... with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.