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Regional Operations Manager

2 months ago

Harrisburg, United States Cleveland Brothers Equipment Co Full time

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Regional Electric Power Operations Manager.


The role will manage 2 locations and can be based out of either.

Harrisburg, PA 17112

Howard, PA 16841


25% Overnight travel to the other branch and customer visits


The role will oversee our Power Generation team and must have experience with Industrial Power Generators.


  • Manage and oversee all of the Cleveland Brothers Power Systems Product Support Operations, the super vision of power systems service supervisors monitoring day-to-day operation of all service activities and related personnel
  • Analyze and plan activities to meet customer needs and maintain cost efficiencies
  • Interface with service supervisors to assist and resolve customer related conflicts (billing, equipment repairs, warranty, etc.)
  • Travel to all Cleveland Brothers branches with power systems operations, visit customer job sites, meet with customers and evaluate equipment needs as required
  • Assist as required with ISR''s and evaluating repair appraisals and the timing of repairs
  • Review internal and external matters involving operations and expenses
  • Prepare and submit documents and reports related to department activities
  • Monitor the repair process with service supervisors for productivity, quality, and timeliness of repairs
  • Communicate with manufacturer's representatives and maintain supplier relations
  • Work with service supervisors and assist in the development and maintenance of a technician career development plan
  • Analyze and resolve regional or branch specific power systems conflicts
  • Coaching and Mentoring Employees


Skills / Knowledge / Qualifications:

  • Bachelors Degree
  • Comprehensive experience with electrical and mechanical repair procedures
  • Position requires a thorough understanding of power systems new and rental equipment (generator sets, switch gear, automatic transfer switches, uninterruptible power systems, pumps, air compressors, heaters, etc.) and product support of the equipment
  • People management experience