Training Specialist

2 weeks ago


Detroit, United States Custom Business Solutions, Inc. Full time
  • Must have experience leading trainings.
  • Needs to be SME with Microsoft products.


  • Under the direction of the Supervisor and the operational direction of the Health and Business IT Training & Support Division of Information Technology and the Director of Collaboration Solutions the IT Training Consultant is responsible for providing support to the Service Desk and conduct deliver & moderately training activities.
  • Responsibilities include partnering with colleagues and stakeholders to develop and launch a variety of integrated learning and development programs, tools, and collaborative practices that include formal and informal technology-enabled collaborative solutions.
  • Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of complex technical issues and requests for M365, both office client and web-based services in a timely manner.
  • Gather information via polls or surveys to assess employee knowledge & skills to provide proper educational programs.
  • Assist with the identification and handling of changes and emerging issues by noticing and responding to trends in Service Desk collaboration tools,
  • Manage email, SN queues, and group chat, as well as other team communication channels to understand the current state of the M365 service and incoming end user requests and incidents.
  • Identify problems and report trends to the Training Manager; recommend training and education programs, process improvement programs and/or other program developments.


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