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IT Help Desk Assistant

3 months ago

Lincoln, United States Jobot Full time
Temp to Hire IT Help Desk Assistant

This Jobot Consulting Job is hosted by: Shane Bennett
Are you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.
Salary: $18 - $22 per hour

A bit about us:

This is an amazing position to get your foot in the door to something big Our client has growth from about 20 employees to about 120 employees over the past 2 years. You will be assisting the IT group within the organization to get caught up and assist with IT issues amongst all groups. If you perform well, you could have a permanent position after 3-6 mons Please apply if this sounds like something you would like to do.

Why join us?
  • Great benefits through Jobot
  • Amazing office culture
  • Awesome office space and location in Lincoln
  • Work towards a permanent position


Job Details

Job Details:
We are seeking a dynamic, tech-savvy individual to join our team as a Consulting IT Help Desk Assistant. This role is pivotal in supporting our finance team by managing and troubleshooting our computer systems and networks. The ideal candidate will have a keen eye for detail, a problem-solving mindset, and the ability to work well under pressure. This position requires a minimum of 2 years of experience in a similar role and an Associate's degree in Technology or a related field.

Responsibilities:
  • Provide first-line IT support to employees, addressing issues related to computer systems, software, and hardware.
  • Install, configure, and manage computer equipment and software.
  • Troubleshoot network, system, and application issues and coordinate with the IT team for problem resolution.
  • Maintain and update IT inventory and ensure all systems are working optimally.
  • Develop and maintain IT procedures and systems to improve efficiency.
  • Train staff on the use of new technologies as necessary.
  • Assist in maintaining system security and data privacy.
  • Monitor and respond to IT requests via helpdesk platform.
  • Conduct regular system backups and recovery.
  • Collaborate with the IT team to plan for future upgrades and technology needs.

Qualifications:
  • Associate's degree in Technology, Computer Science, Information Systems, or a related field.
  • Minimum of 2 years of experience in an IT support role, preferably in the finance industry.
  • Strong understanding of computer systems, networks, and technology applications.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues.
  • Knowledge of IT protocols and procedures, including security and data privacy.
  • Strong communication skills, with the ability to explain technical issues to non-technical staff.
  • Ability to manage multiple tasks and prioritize effectively.
  • Detail-oriented with strong organizational skills.
  • Familiarity with help desk software and remote support tools.
  • Ability to work independently and as part of a team.
  • Willingness to stay updated on the latest technology trends and applications relevant to our industry.


Interested in hearing more? Easy Apply now by clicking the "Apply" button.