IT Service Desk Specialist
4 weeks ago
The Service Desk Technician is responsible for assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. As a Service Desk Technician, you will work closely with the other members of the IT team to solve user issues and escalate tickets as needed.
- Respond to IT Help queries on the phone, via email, in person, or through remote access. Log incidents, and status in ServiceNow.
- Offer technical assistance in the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Including Laptops and mobile devices.
- Troubleshoot technical issues related to user hardware and software.
- Maintain accurate asset inventory system that includes scanning and tagging technology assets. Maintain accurate lists of retired equipment – devices and equipment designated for removal or destruction.
- Investigate and document incident root cause and resolution and maintain accurate and detailed records in the ticket management system (ServiceNow).
- Train and assist computer users with the use of devices and common applications.
- Monitor and manage Computer Backup Jobs.
Requirements
- Minimum education - high school diploma, (Associate/Bachelor in relevant field of study valued/preferred)
- 5-6+ years of experience providing IT support in an enterprise environment, or equivalent.
- Preferred certifications include CompTIA A+, Network+, MCSA
- ServiceNow experience preferred
- Strong experience with PC hardware
- Strong experience with Windows 10
- Detail-oriented and organized.
- Someone who has a sense of urgency and is efficient.
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