IT Service Desk Technician
3 weeks ago
DESCRIPTION
Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting /problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures and evaluates systems and tools for internal and end user use.
MINIMUM QUALIFICATIONS
- A Bachelor's Degree in related area; and/or equivalent experience/training.
- Professional experience, and proven success, providing information systems support and management in a large scale organization.
- Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
**PREFERRED QUALIFICATION**
- Experience in a healthcare environment.
- Epic support or end user experience.
- Service Now end user experience.
- **COVID-19 Vaccine (Facility Guideline)**:
Required + Booster - Medical/Religious Exemptions only
- **Flu Vaccine (Facility Guideline)**:
Required - Medical Exemptions Only
**Job Types**: Part-time, Contract
Pay: $21.00 - $23.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- IT Service Desk: 3 years (required)
Work Location: In person
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