Help Desk Engineer

3 weeks ago


San Antonio, United States Gridiron IT Full time
GridIron IT is seeking multiple NOC Specialist local to San Antonio, TX.

Clearance: Top Secret (SCI Eligible)

PRIMARY RESPONSIBILITIES:
  • Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities
****DIFFERENT SHIFTS PROVIDED***
  • Provide Tier 1, Tier 2 (Help Desk) problem identification, diagnosis and resolution of problems.
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
  • Provide support of mobile and wireless devices to include smartphones, tablets and hotspots
  • Assist in testing, applying and maintaining server configurations and related security patches
  • Assist in maintaining and checking the health of systems and backups to include restore testing
Required Skills/Experience:
  • Associate Degree or equivalent experience
  • 2-5+ years' of IT-related support experience, preferably in a helpdesk or customer support role
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
  • General knowledge network products and systems
  • Experience in a rapid paced, time sensitive, high-quality environment
  • Good technical writing, presentation, and documentation skills
  • Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II (CompTIA Security+ or higher)
  • An active TOP SECRET (SCI Eligible) DoD clearance


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