Help Desk Engineer
3 weeks ago
Clearance: Top Secret (SCI Eligible)
PRIMARY RESPONSIBILITIES:
- Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities
- Provide Tier 1, Tier 2 (Help Desk) problem identification, diagnosis and resolution of problems.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
- Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
- Provide support of mobile and wireless devices to include smartphones, tablets and hotspots
- Assist in testing, applying and maintaining server configurations and related security patches
- Assist in maintaining and checking the health of systems and backups to include restore testing
- Associate Degree or equivalent experience
- 2-5+ years' of IT-related support experience, preferably in a helpdesk or customer support role
- Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
- General knowledge network products and systems
- Experience in a rapid paced, time sensitive, high-quality environment
- Good technical writing, presentation, and documentation skills
- Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II (CompTIA Security+ or higher)
- An active TOP SECRET (SCI Eligible) DoD clearance
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