IT Service Desk Analyst

4 weeks ago


San Diego, United States SAIC Full time

Job ID: 2407230

**Location**:SAN DIEGO, CA, US

**Date Posted**:2024-05-21

**Category**:Wage Determination (SCA)

**Subcategory**:Service Contract Act

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:No

**Minimum Clearance Required**:Secret

**Clearance Level Must Be Able to Obtain**:None

**Potential for Remote Work:
**Description**

SAIC is seeking an** IT Service Desk Analyst with an active Secret clearance **to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA.

**NOTE**:

- Weekends and Holidays possible based on client needs

**Job Duties and Responsibilities**:

- Assists end-users/customers in resolving their IT issues accurately and promptly
- Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
- Interacts with the end-user to resolve the user's technical issues
- Troubleshoots network connectivity issues, working with remote employees on a corporate network
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
- May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
- Provides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
- Supports users by performing system tests and updates after they complete their troubleshooting and necessary repairs
- Supports department-wide operations by supporting the creation, editing, and maintenance of IT documents

**Qualifications**

**Required Education**:
High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience

**Required Experience**:

- Ability to learn customer support processes and techniques
- Ability to work well with all teammates and multi-task in a fast-paced environment
- Outstanding analytical and problem solving skills, and excellent customer service
- Excellent interpersonal, written, and oral communication skills

**Required Certifications**:

- Must have at least one of the following DoD 8570 IAT Level 1/Level 2 certifications:

- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco Certified Network Associate-Security (CCNA-Security)
- CySA+

**Required Clearance**:

- Must have an active Secret clearance

Target salary range: $45,001 - $55,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.



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