Help Desk Specialist with Security Clearance

2 weeks ago


San Antonio, United States BEAT LLC Full time
Job Title:Help Desk Specialist Location:San Antonio, TX Clearance:Secret Certification:CompTIA Security+ * Four years of experience in customer service, at least two of which were on a Help Desk
* Experience with Incident management, Problem management, Knowledge management.
* Ability to follow established protocols and procedures, and apply industry best practices.
* Communicate clearly, both orally and in writing, in English.
* Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations.
* Coordinate with the appropriate management levels, as required by applicable policies or procedures.
* Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise/tasking.
* Experience providing scheduled and ad-hoc technical presentations to various audiences.
* Experience in conducting training for IT applications.
* Ability to synthesize and evaluate information from a variety of sources, to prepare documents or provide insight with which the COR or PM can make timely and accurate decisions.
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