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Patient Service Representative
4 months ago
*FULL-TIME, PART-TIME, PRN, NIGHT & DAY SHIFTS AVAILABLE*
Responsibilities:
This position provides administrative and clerical support of clinical services, overseeing individual registration process, insurance verification, answering phones, general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit.
- Registers individuals for services, including verification of AHCCCS eligibility, enrollment with the RBHA, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
- Works collaboratively with the clinical team and communicates any concerns regarding a patient's presentation (psychiatric or medical) to the appropriate discipline.
- Greets and receives visitors. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Oversees episode of care in electronic health record with accuracy and efficiency. Coordinates the discharge of patients with other inpatient facilities and within the electronic health records.
- Obtains clinical records/documents as requested. Communicates information to physicians, nurses and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
- Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
- Coordinates the ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities.
- Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors and vendors.
- Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
- Performs all other duties as assigned.
REQUIRED EXPERIENCE:
- High School Diploma or Equivalent
- 1 year of customer service-oriented work experience
- 3 years of clerical experience
- Current Notary or have the ability to become a notary within the first 90 days
- Must be able to perform Safe Clinch patient restraint techniques
It would be great if you had:
- Previous behavioral health experience
The typical hiring range for this role in Washington is $21.28 - $26.12 per hour
