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Service Coordinator

3 months ago

Chattanooga, United States LHH Full time

Job Description: We are seeking a highly organized and customer-focused Service Coordinator to join our team. The Service Coordinator will be responsible for managing service requests, coordinating with technicians, and ensuring timely resolution of customer issues. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.


Location: This position is located in Chattanooga, TN, and requires onsite presence.


Responsibilities:

  • Receive service requests from customers via phone, email, or online portal.
  • Log service requests accurately in the system and assign them to the appropriate technicians.
  • Schedule service appointments and dispatch technicians to customer locations.
  • Communicate with customers to provide updates on the status of their service requests.
  • Coordinate with other departments to ensure timely resolution of customer issues.
  • Maintain detailed records of service requests, appointments, and technician assignments.
  • Follow up with customers to ensure their satisfaction with the service provided.
  • Identify opportunities for process improvement and implement changes to streamline service operations.
  • Assist with billing and invoicing processes as needed.
  • Provide administrative support to the service department as required.


Requirements:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Proven experience in a customer service or administrative role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • Ability to remain calm and professional in high-pressure situations.
  • Experience in a service-related industry (e.g., HVAC, plumbing, IT support) is a plus.

Pay: $25-27/hr.

Job Type: Full time; onsite

Benefits: Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.