Service Operations Coordinator

2 weeks ago


Chattanooga, Tennessee, United States Material Handling Inc. Full time
Position Overview

Material Handling Inc. is a premier provider in the material handling sector across the Southeast, and we are seeking to enhance our Dalton Service team. The role of the Service Operations Coordinator is pivotal in managing daily administrative tasks that support our service operations while ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Oversee service requests and allocate technicians accordingly.
  • Maintain comprehensive records of daily activities and accurately log labor and time.
  • Handle purchase order processing and manage subcontracting tasks.
  • Facilitate user setup in Tinnacity and manage internal purchase orders.
  • Conduct follow-ups on quoted projects and oversee warranty claims.
  • Identify and rectify errors in Tinnacity.

Qualifications:

  • Preferred educational background includes a high school diploma, GED, or completion of a technical program.
  • Exceptional multitasking abilities and prioritization skills are essential.
  • Experience in a service-focused environment and familiarity with service scheduling software is highly desirable.
  • Strong mathematical aptitude, customer service orientation, organizational skills, and professional communication are required.


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