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Sr. Medical Account Manager

2 months ago

Grand Rapids, United States Advantage Benefits Group Full time

Advantage Benefits Group is an independent, locally owned employee benefits firm that has been providing comprehensive benefits consulting services to the business community in West Michigan since 1997. The ideal candidate for the Sr. Medical Account Manager position is someone who has worked in our industry.


Essential Functions

Primary day to day contact to provide account oversight and management

Facilitate medical plan renewal process for large employers; some fully funded, most self-funded; including the marketing, quoting, analysis, benchmarking and presentation materials

Present to clients, primarily responsible for compiling presentations

Manage the implementation of new group/ product line implementations and renewals

Provide monthly and/or quarterly plan performance reports

Provide periodic utilization reviews in addition to financial reporting

Update clients on new legislation and regulations

Assist with compliance concerns and compliance reviews

Work closely with other internal departments (Ancillary, Reporting, Employee Navigator) regarding client needs

Assist with client employee meetings

Develop positive working relationships with client and carrier contacts

Participate in conducting Interviews and provide input on hiring decisions

Provide performance feedback on team members

Other duties as assigned


Advise the following processes while guiding Account Coordinator(s):

Send out and processing proposals from carriers, including analysis of discounts, benefits, networks, etc.

Resolve claim and technical issues for clients and their employees

Assist in preparation of customer quotes by reviewing RFP’s and preparing quote information on spreadsheets

Perform all clerical duties associated with servicing our clients such as filing, updating customer database, and prospect information


Credentials/Experience

  • High school diploma or equivalent required, College degree preferred
  • 5+ years of professional experience – direct industry experience required
  • Previous leadership experience required

*MI Life / Health& Accident Producer License required


Work Environment

Temperature controlled pet friendly office environment with individual cubical-like workspaces; low noise level