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Technical Support Specialist

2 months ago


New York, United States Motion Recruitment Full time

Our Client, an international airline company, is looking for someone to join their team as a Logistics Coordinator


**This is an onsite one year contract, in the East Elmhurst, NY**


What You Will Be Doing

  • Provides service and customer support during field visits or dispatches
  • Diagnoses errors or technical problems and determines proper solutions.
  • Produces timely and detailed service reports.
  • Documents processes
  • Collects and analyzes performance data to provide technical assistance. '
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
  • Builds positive relationships with customers
  • Ability to use a ladder