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Deskside Support Technician
2 months ago
JD title: Onsite Deskside Support Tech
Rate: $18-20/hr W2
Duration: 6+ months contract to hire.
Location: Princeton, IN
Onsite: Monday through Friday
Required skills:
1-3 years of in-person Desktop support skills.
Troubleshooting and repair of Software/hardware in a large to enterprise size environment is preferred, end-user environment (PCs, desktops, Laptops, Tables, and Printers).
Experience with Installs, Moves, Adds, Changes
A+ CompTIA Certificate or College degree is a major + not required.
2 years+ experience working in an enterprise company of 200+ end users
Ticketing System experience i.e. ServiceNow.
Description Job Summary
Performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment in-person.
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets and printers.
Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times.
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs Requirements
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications: Maintain all required OEM
Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
