Deskside Support Technician

2 months ago


Princeton, United States Excell Full time
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

We are currently seeking a talented Deskside Support Technician to join our client's team onsite at Princeton, NJ. The logistics portion would be 50% of the time and will work in a client setup tech bar.

Duties and Responsibilities:
  • Responsible for shipping / receiving / inventory control
  • Image systems with instruction
  • Perform hardware repairs on laptops
  • Provide first / second level contact and problem resolution
  • Image / reimage laptops
  • Provide phone support for software issues using remote control software
  • Provide timely communication on issue status and resolution
  • Maintain ticket updates for all reported incidents
  • Maintain inventory of hardware
  • Install, upgrade, support, and troubleshoot Windows 10, Windows 11, and Microsoft O365
  • Install, upgrade, support, and troubleshoot for printers / computer hardware
  • Perform general preventative maintenance tasks on computers, laptops, and printers
  • Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software
  • Assist AV team with conference room support
  • Performs other duties as assigned
  • On call rotation work will be required
Skills and Qualifications:
  • Bachelor's degree or equivalent in Computer Science or related field
  • Minimum 2 to 3+ years of IT experience
  • CompTIA A+ certification required
  • Working knowledge of Apple MacBook devices
  • Experience with Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
  • Must have proven analytical, troubleshooting, and problem-solving skills
  • Must have proven ability to multi-task, effectively determine priorities, and meet SLA's
  • Must be adaptable and flexible in a fast-changing industry and work environment
  • Excellent communication, relationship-building, and internal customer service skills
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork


$23.00 - $25.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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