Client Success Partner

4 weeks ago

Orlando, United States GoVilla Travel Full time

This is a remote position.

Client Success & Relationship Management:
  • Serve as the primary point of contact for clients managing relationships and ensuring longterm success.
  • Understand clients business goals and develop strategies to meet their marketing objectives.
  • Proactively monitor and report on campaign performance offering solutions to improve results and increase ROI.
  • Lead regular checkins progress meetings and strategy sessions with clients to ensure alignment with their evolving needs.
  • Collaborate with internal teams (creative sales operations) to deliver exceptional service and achieve client goals.
  • Anticipate potential challenges troubleshoot issues and provide timely solutions to ensure a smooth client experience.
Marketing Strategy & Execution:
  • Design and execute customized marketing plans across various channels including social media email content and paid advertising.
  • Develop datadriven marketing strategies to increase client visibility engagement and revenue.
  • Analyze client performance metrics identify trends and optimize campaigns to achieve better outcomes.
  • Stay up to date with the latest marketing trends and technologies to ensure cuttingedge strategies.
  • Provide creative direction for campaigns ensuring they align with the client s brand and goals.
  • Manage marketing budgets timelines and deliverables while maintaining a high level of quality.
Performance Monitoring & Reporting:
  • Track measure and report on key performance indicators (KPIs) for all campaigns and projects.
  • Provide clients with regular updates on campaign progress including insights analytics and actionable recommendations.
  • Use analytics tools (Google Analytics CRM data etc.) to deliver detailed performance reports and identify growth opportunities.
Client Retention & Growth:
  • Foster strong lasting client relationships that result in repeat business and referrals.
  • Identify upsell and crosssell opportunities to help clients grow and achieve further success through advanced marketing solutions.
  • Continuously improve the client experience by gathering feedback and implementing best practices.


Requirements
  • Proven experience in client relationship management sales and marketing (1 years preferred).
  • Strong knowledge of digital marketing channels (SEO SEM social media content marketing etc.) and traditional advertising.
  • Excellent communication and interpersonal skills with a passion for delivering results and delighting clients.
  • Ability to manage multiple clients and projects simultaneously while maintaining attention to detail.
  • Experience with CRM software (Zoho Salesforce) and marketing platforms (Google Ads Facebook Ads etc.).
  • Datadriven mindset with the ability to translate performance metrics into actionable insights.
  • Creative problemsolving skills with a proactive approach to identifying client needs and delivering solutions.


BenefitsCompetitive pay with performancebased bonuses.
Flexible work schedule with remote working options.
Professional development opportunities in marketing and client success management.
Collaborative and supportive team environment.
Access to cuttingedge marketing tools and technologies.

Proven experience in client relationship management, sales and marketing (1+ years preferred). Strong knowledge of digital marketing channels (SEO, SEM, social media, content marketing, etc.) and traditional advertising. Excellent communication and interpersonal skills, with a passion for delivering results and delighting clients. Ability to manage multiple clients and projects simultaneously while maintaining attention to detail. Experience with CRM software (Zoho, Salesforce) and marketing platforms (Google Ads, Facebook Ads, etc.). Data-driven mindset with the ability to translate performance metrics into actionable insights. Creative problem-solving skills, with a proactive approach to identifying client needs and delivering solutions.

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