Veterinary Business Partner, Orlando, FL
4 weeks ago
Transforming pet care and improving the health and happiness of pets, pet parents, and veterinary caregivers requires a dedicated team of professionals. As a Business Partner at Petfolk, you will play a crucial role in driving key metrics and gold standard medicine in partnership with the Lead or Partner Veterinarian.
The Business Partner is responsible for ensuring the seamless operation of their pet care center location. This includes working in conjunction with the corporate management team and Lead or Partner Veterinarian to meet all budgetary, client satisfaction, and patient care goals as established by the management team.
The ideal candidate will have a minimum of two years of experience managing a team of 10 or more people, preferably in a comparable industry. They will also possess excellent conflict management skills, critical thinking, and the ability to work independently.
Responsibilities:
Client Interactions:
- Acts as the point of contact for all client concerns.
- Will be on the floor throughout the entire day managing the flow and guaranteeing client satisfaction and education.
Personnel/Human Resources:
- Responsible for interviewing, retention, and scheduling of support staff.
- Creates a functional support staff schedule to ensure optimal hospital workflow.
- Supervises support staff personnel and is responsible for disciplinary procedures, termination, and all the legal responsibilities of employment.
Medicine and Operations:
- Assists with the implementation of standard operating procedures and hospital protocols to maximize productivity and patient safety.
- Responsible for ensuring that success is achieved during each client interaction with the pet care center staff.
Accounting/Financials:
- Audits hospital personnel performance to assure that proper methods and techniques are being used and KPIs are being met.
- Prepares biweekly payroll and audits and approves timesheets each morning for the previous day(s) each working day.
Other Duties:
- Represents the Petfolk brand in the community with community outreach, creating referral partnerships, and partnering with local rescue groups within the guidelines set out by Petfolk.
Requirements:
- Demonstrated ability to manage KPIs and change behavior to drive results.
- Knowledge of general accounting terms and practices.
- Knowledge of principles of inventory management.
- Knowledge of principles and processes for providing client services.
- Excellent in conflict management.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Benefits:
Petfolk offers a competitive compensation package, including equity compensation, generous paid time off, paid holidays, health insurance, life insurance, and disability coverage. Additionally, employees receive Petfolk swag and discounts on Petfolk services for their pets.
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