Customer Support Manager

4 weeks ago

Midland, United States Peak Rentals Full time

CUSTOMER SUPPORT MANAGER

Job Details

Full Time / Part Time: Full Time

FLSA Classification: Non-Exempt

Business Unit: Rentals

Reports to: Operations Manager

Travel Requirement: Yes

 

Job Description 

Peak’s Customer Support Manager is a liaison between the customer and Peak Rentals. The CSM is responsible for maintaining the relationship between the customer and Peak by understanding, implementing, and communicating the needs of the customer to Peak Management.

 

The essential job functions include, but are not limited to

  • Meet with Customer on a daily basis to understand their needs.
  • Communicate with Operations Manager to discuss needs and ways to implement.
  • Provide market intelligence/ competition/trends/status/progress to manager and established information sharing channels.
  • Provide customer with personnel and equipment needed for the job at hand.
  • Follow up to ensure personnel and equipment needs for the job at hand.
  • Follow up to ensure personnel and equipment is available as needs change for the customer.
  • Continue relationship with customer as more jobs and needs become available.
  • Complete all required reported in timely manner.
  • Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
  • Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
  • Participate in and complete company-required training programs.
  • Participate in Environmental, Health and Safety initiatives as set forth by the company.
  • Follow instructions and perform other duties as may be assigned by manager.

 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Bachelors’ degree preferred.
  • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • Must have working knowledge of oil and gas field infrastructure services and oil/gas fluid handling services.
  • 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
  • Strong facilitation skills with the ability to influence customer decision-makers.
  • Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
  • Frequent personal contact with key client personnel to develop and understanding of current and future projects/ expectations.
  • Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.
  • Comfortable with MS Office, including Word, Excel, and Power Point.
  • Superior interpersonal skills and ability to work as part of a cohesive team.
  • Strong analytical organizational and planning skills.

Attributes

  • A - Accountability:  Take ownership of actions and outcomes.
  • C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
  • T - Teamwork:  Encourage and support a collaborative, safe, and engaged work environment.

 

Compensation Information

Compensation is competitive and commensurate with experience.

Top Tier Benefits

  • Medical, dental, vision, coverage in addition to life and disability insurance plans.
  • Paid Vacation Days and Paid Holidays.
  • Retirement and Savings (401K) Plan.

 

Physical Demands and Exposures

  • Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.
  • Work is regularly performed in outside weather conditions, including rain and extreme cold and heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected.
  • Exposure to noise levels requiring the use of hearing protection
  • Prolonged sitting, standing, walking
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Ability to individually lift: Maximum 50 lbs

 

Affirmative Action/EEO statement

Peak is an equal opportunity employer. It is Peak’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

 

Clean Air Act

Peak requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency’s Clean Air Act that regulates air emissions from stationary and mobile sources.  A copy of the Clean Air Act can be provided to you upon request from Human Resources.

Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.

  • Customer Support Manager

    3 months ago

    Midland, United States Peak Rentals Full time

    CUSTOMER SUPPORT MANAGERJob DetailsFull Time / Part Time: Full TimeFLSA Classification: Non-ExemptBusiness Unit: RentalsReports to: Operations ManagerTravel Requirement: Yes Job Description Peak’s Customer Support Manager is a liaison between the customer and Peak Rentals. The CSM is responsible for maintaining the relationship between the customer and...

  • Customer Support Director

    3 days ago

    Midland, Texas, United States Select Water Solutions Full time

    Job DescriptionJob Title: Customer Support DirectorJob Summary:Select Water Solutions is seeking a highly skilled Customer Support Director to join our team. As a liaison between our customers and our company, you will be responsible for maintaining strong relationships with our clients and ensuring their needs are met.Key Responsibilities:Customer...

  • Customer Support Liaison

    5 days ago

    Midland, Texas, United States Peak Rentals Full time

    Job SummaryPeak Rentals is seeking a highly skilled Customer Support Liaison to serve as a liaison between our customers and our operations team. The ideal candidate will have a strong track record of relationship management and account development, with the ability to influence customer decision-makers and facilitate effective communication.Key...

  • Customer Support Liaison

    5 days ago

    Midland, Texas, United States Peak Rentals Full time

    Job SummaryPeak Rentals is seeking a highly skilled Customer Support Liaison to serve as a liaison between our customers and our operations team. The ideal candidate will have a strong track record of relationship management and account development, with the ability to influence customer decision-makers and facilitate effective communication.Key...

  • Lead Customer Support Specialist

    2 weeks ago

    Midland, Michigan, United States Dow Full time

    Position: Lead Customer Support SpecialistPrimary Location: Midland, Michigan, United States of AmericaSchedule: Full timeJob Type: RegularAt Dow, we prioritize our people and are dedicated to upholding integrity, respect, and safety for our customers, employees, and the environment.Our workforce embodies the communities we serve and the global landscape in...

  • Lead Customer Support Consultant

    2 weeks ago

    Midland, Michigan, United States Dow Chemical Full time

    Overview As a Lead Customer Support Consultant, you will play a pivotal role in ensuring seamless order processing and fulfillment for our esteemed clientele. Your expertise will contribute significantly to maintaining high standards of service and operational excellence. Key Responsibilities Order Management: Oversee the entire order entry process,...

  • Lead Customer Support Executive

    2 weeks ago

    Midland, Michigan, United States Dow Full time

    At Dow, we prioritize our people and are dedicated to upholding integrity, respect, and safety for our customers, employees, and the environment. Our workforce embodies the communities we serve and the global landscape in which we operate. Their diversity is our greatest asset. We are a collective of determined problem solvers, offering daily opportunities...

  • Lead Customer Support Specialist

    2 weeks ago

    Midland, Michigan, United States The Dow Chemical Company Full time

    Join Our Team at Dow:At Dow, we are dedicated to making a positive impact on the world. Our commitment to integrity and respect drives us to create innovative and sustainable materials science solutions.About the Role:As a Senior Customer Service Specialist, you will play a pivotal role in connecting our customers with our business value chain partners. Your...

  • Customer Service Representative

    3 months ago

    Midland, United States Signature Flight Support Full time

    Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. Signatures...

  • Customer Service Manager

    3 months ago

    Midland, United States Select Water Solutions Full time

    CUSTOMER SERVICE MANAGERJob DetailsFull Time / Part Time: Full TimeFLSA Classification: ExemptBusiness Unit: Frac Tank RentalReports to: Operations ManagerTravel Requirement: Yes Top Tier Benefits\u3000Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid Holidays.Retirement and Savings (401K)...

  • Customer Service Manager

    5 days ago

    Midland, United States Select Water Solutions Full time

    CUSTOMER SERVICE MANAGERJob DetailsFull Time / Part Time: Full TimeFLSA Classification: ExemptBusiness Unit: Frac Tank RentalReports to: Operations ManagerTravel Requirement: Yes Top Tier Benefits\u3000Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid Holidays.Retirement and Savings (401K)...

  • Support Services Manager

    2 weeks ago

    Midland, Texas, United States Peak Rentals Full time

    PEAK RENTALS - CUSTOMER SUPPORT MANAGERPosition OverviewEmployment Type: Full TimeClassification: Non-ExemptDepartment: RentalsReporting To: Operations ManagerTravel Requirements: YesRole SummaryThe Customer Support Manager at Peak Rentals serves as a vital connection between clients and the organization. This role encompasses understanding client...

  • Customer Support Specialist

    2 days ago

    Midland Park, United States Apex Ventures Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Apex Ventures. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Provide timely and effective support...

  • Customer Relationship Management Specialist

    5 days ago

    Midland, Michigan, United States Northwood University Full time

    About the RoleThe CRM Administrator will be responsible for the overall administration, management, and support of the CRM system to optimize customer interactions and effectively enhance overall customer engagement resulting in increased enrollments.Key ResponsibilitiesDevelop Dashboards and Reports: Create data visualizations and reports for end-users to...

  • Customer Service Manager

    1 week ago

    Midland, Texas, United States Select Water Solutions, Inc Full time

    Job SummarySelect Water Solutions, Inc is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and driving business growth through effective account management.Key ResponsibilitiesCustomer Relationship Management: Develop and...

  • Customer Service Manager

    1 week ago

    Midland, Texas, United States Select Water Solutions, Inc Full time

    Job SummarySelect Water Solutions, Inc is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and driving business growth through effective account management.Key ResponsibilitiesCustomer Relationship Management: Develop and...

  • Customer Service Representative II

    3 days ago

    Midland, Texas, United States Texas Parks and Wildlife Department Full time

    Job Summary:The Texas Parks and Wildlife Department is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our Law Enforcement Support unit, you will be responsible for providing exceptional customer service and administrative support to our customers.Key Responsibilities:Provide complex journey-level customer...

  • Aboriginal Customer Support Coordinator

    5 days ago

    Midland, Texas, United States North Metropolitan Region Full time

    About the RoleThe Department of Communities is seeking an Aboriginal Customer Support Officer to join our team in the North Metropolitan Region. As a key member of our Community Services team, you will play a vital role in providing support to Aboriginal communities and individuals.Key ResponsibilitiesInvestigate complaints concerning problem tenancies and...

  • Assistant Manager

    5 days ago

    Midland, Texas, United States Foot Locker Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Foot Locker. As a key member of our store leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a high-performing team of sales associates.Key ResponsibilitiesLead by Example: Demonstrate a...

  • Aboriginal Customer Support Officer

    5 days ago

    Midland, Texas, United States North Metropolitan Region Full time

    About the RoleThe Department of Communities is seeking an Aboriginal Customer Support Officer to join our team in the North Metropolitan Region. As a key member of our Community Services team, you will play a vital role in providing support to Aboriginal communities and individuals.Key ResponsibilitiesInvestigate complaints concerning problem tenancies and...