Lead Customer Support Specialist

2 weeks ago


Midland, Michigan, United States The Dow Chemical Company Full time

Join Our Team at Dow:
At Dow, we are dedicated to making a positive impact on the world. Our commitment to integrity and respect drives us to create innovative and sustainable materials science solutions.

About the Role:
As a Senior Customer Service Specialist, you will play a pivotal role in connecting our customers with our business value chain partners. Your expertise will ensure exceptional service delivery while enhancing profitability for Dow.

Your Responsibilities:
- Oversee the order entry and fulfillment processes for key customers and complex scenarios.
- Validate and process order requests in alignment with established guidelines.
- Develop strong relationships with customers to understand their needs and gather market insights.
- Manage assigned customer accounts while maintaining service levels based on business priorities.
- Differentiate between customer requirements and Dow's capabilities to propose effective solutions.
- Support commercial strategies across various business sectors.
- Mentor less experienced Customer Service Specialists and act as a resource for complex issues.

Qualifications:
- A bachelor's degree or relevant military experience is required.
- A minimum of two years of experience in customer service is essential.
- Legal eligibility to work in the United States is a prerequisite for this position.

Preferred Qualifications:
- Three years of customer service experience is preferred.

What We Offer:
At Dow, we invest in our employees' total well-being. Our comprehensive rewards programs include:
- Competitive base pay and bonus opportunities.
- Benefits to support your physical, mental, and emotional health.
- Retirement programs with company-provided benefits and savings opportunities.
- Opportunities for professional growth through training and community involvement.

About Dow:
Dow is a leading materials science company, committed to delivering sustainable solutions across various high-growth markets. We embrace diversity and are dedicated to providing equal employment opportunities for all.



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