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Customer Experience Specialist
1 month ago
Job Description:
We are seeking a dedicated and enthusiastic Client Experience Specialist to join our team
in Miami, FL. As a Customer Experience Specialist, you will be the face of the company
for our clients, responsible for ensuring customer satisfaction through exceptional
customer service and experience. You will play a pivotal role in fostering strong
relationships with our clients, understanding their needs, and ensuring that their
interactions with Grip are positive and rewarding. This role requires a proactive approach
to problem-solving, a deep commitment to customer care, and the ability to work
seamlessly with various internal teams to enhance the overall client experience.
Specific responsibilities:
• Serve as the primary point of contact for clients, responding to chats, emails, and calls.
• Build sustainable, long-term relationships with clients and ensure satisfaction by
providing professional client support.
• Collaborate with the operations team on fulfillment requests and warehouse-related
tasks.
• Schedule regular meetings with clients and document these meetings with well-written
notes.
• Identify opportunities to improve the client experience and propose new ideas or
solutions when appropriate.
• Utilize our task creation and project management system to ensure all client requests
are completed on time.
• Handles proactive communication to clients for events impacting orders and on-time
delivery.
• Oversee projects, which include client reports, client onboardings, and claims.
Qualifications:
• Excellent oral and written communication skills.
• Experience in retail/customer service.
• Ability to maintain a positive attitude in any situation.
• Strong attention to detail and problem-solving skills.
• Experience in 3PL, Client Experience, or Account Management is preferred.
• Proficiency in relevant computer applications.