Current jobs related to DoorLoop VP Customer Experience - Miami - ASG

  • VP of Marketing

    4 weeks ago

    Miami, United States Jobot Full time

    Job Title: VP of MarketingA leading Ed Tech SaaS company is seeking a highly skilled VP of Marketing to drive business growth and expansion.About the Role:The VP of Marketing will be responsible for developing and executing a comprehensive marketing strategy to increase brand awareness, drive website traffic, and generate leads.Key Responsibilities:Lead all...

  • VP of Finance

    3 weeks ago

    Miami, United States Creative Financial Staffing Full time

    VP of FinanceOur client is a well-respected homebuilder company seeking their next VP of Finance. This candidate will be reporting to a Division President and mentor, train, and hire a large team. The ideal candidate will be a CPA, have large homebuilding experience, and have strong leadership qualities. About the Company and the VP of Finance...

  • VP of Business Development

    1 month ago

    Miami, United States Home Service Partners Full time

    Job Title: VP of Business DevelopmentHome Service Partners is seeking a highly skilled and experienced VP of Business Development to join our team. As a key member of our leadership team, you will be responsible for driving business growth and expansion through strategic partnerships, sales, and marketing initiatives.Key Responsibilities:Develop and execute...

  • VP Technical Lead

    2 weeks ago

    Miami, United States Lucida Search Partners Full time

    Technical Visionary Sought for VP RoleLucida Search Partners is partnering with a leading organization to find a seasoned VP Technical to drive strategic objectives and lead technical teams in Miami. Reporting to the EVP Technical, this role offers a unique opportunity to contribute to the Technical team and the broader organization.Key...

  • VP of Business Development

    2 weeks ago

    Miami, United States Home Service Partners Full time

    Job Title: VP of Business DevelopmentHome Service Partners is seeking a highly skilled and experienced VP of Business Development to join our team. As a key member of our leadership team, you will be responsible for driving business growth and development through strategic planning, execution, and leadership.Key Responsibilities:Develop and execute a...

  • VP, Relationship Banking Specialist

    2 weeks ago

    Miami, United States jcw llc Full time

    Job Title: VP, Relationship ManagerJCW LLC is partnering with a regional bank to find a seasoned VP-level Commercial & Industrial (C&I) Relationship Manager with expertise in the healthcare sector. The bank is expanding its presence in South Florida and seeks a candidate with a strong book of C&I and/or middle market clients.Key Responsibilities:Sourcing and...

  • VP of Treasury

    1 month ago

    Miami, United States Barbachano International Full time

    THE COMPANY Our client is a global leader in money transfer services.  They are a publicly traded company in the NASDAQ, offering digital movement of money through proprietary technology.  They enable consumers to send money from the United States, Canada and Europe to Latin America, Africa, and Asia. Due to growth, they are currently seeking a VP of...

  • VP of Marketing

    4 weeks ago

    Miami, United States Jobot Full time

    Job Title: VP of MarketingWe are seeking a highly skilled and experienced VP of Marketing to join our team at Jobot. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive marketing strategy to drive business growth and increase market share.Responsibilities:Develop and execute a marketing strategy...

  • VP of Sales

    4 weeks ago

    Miami, United States Jobot Full time

    Job Title: VP of SalesWe are seeking a highly experienced and results-driven VP of Sales to join our dynamic and growing FinTech company. As a key member of our leadership team, you will be responsible for driving high revenue growth, leading our sales team, and building strong relationships with key stakeholders.Responsibilities:Develop and execute a...

  • VP of Marketing Director

    4 weeks ago

    Miami, United States Jobot Full time

    Marketing Visionary Sought for Ed Tech SaaS LeaderA forward-thinking Ed Tech SaaS company is looking for a seasoned VP of Marketing to spearhead their marketing initiatives. This is an exceptional opportunity to join a dynamic team and drive business growth through innovative marketing strategies.About the RoleThe VP of Marketing will be responsible for...

  • VP, Centennial Campaign-Hybrid

    3 weeks ago

    Miami, Florida, United States United Way Miami Full time

    Job Title: VP, Centennial Campaign-HybridAbout the Role:We are seeking a highly skilled and experienced VP, Centennial Campaign-Hybrid to join our team at United Way Miami. As a key member of our development team, you will play a critical role in executing a successful Centennial campaign, managing related strategies, and building relationships in the...

  • VP, Private Banker

    1 month ago

    miami, United States JCW Full time

    JCW is recruiting for a VP level Private Banker on behalf of a Middle Market Bank in the Miami and West Palm Beach area. The ideal candidate will have experience working with international private clients and a proven track record of sourcing and increasing private account relationships. Responsibilities include monitoring account activity, purchasing, and...

  • Client Outreach VP Manager

    2 weeks ago

    Miami, Florida, United States Bank of America Full time

    Job Title: Client Outreach VP ManagerAs a Client Outreach VP Manager at Bank of America, you will play a critical role in meeting Know Your Client (KYC) periodic refresh and remediation requirements. You will work closely with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements...

  • VP of Operations

    4 weeks ago

    Miami, United States Compass Group USA Full time

    Job Title: VP of OperationsWolfgang Puck Catering is seeking an experienced and strategic Vice President of Operations to oversee business operations across multiple markets, ensuring efficiency, client satisfaction, and strong financial performance.Key Responsibilities:Oversee regional operations with a focus on maximizing efficiency and meeting key...

  • VP, Centennial Campaign Director

    4 days ago

    Miami, Florida, United States United Way Miami Full time

    Centennial Campaign Leadership OpportunityUnited Way Miami is seeking a seasoned fundraising professional to lead our Centennial campaign. As VP, Centennial Campaign Director, you will be responsible for managing strategies to execute a successful $60 million campaign. This role requires a strong understanding of fundraising principles, excellent...

  • VP of Finance

    2 weeks ago

    Miami, United States Odevo Full time

    We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and...

  • VP of Finance

    5 days ago

    Miami, United States Odevo Full time

    We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and...

  • Asst. VP, Facilities

    4 days ago

    Miami, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami is seeking a highly skilled and experienced Asst. VP, Facilities & Operations to oversee all aspects of technical operations and work with upper management to develop compliance programs. The successful candidate will serve as a mentor to staff on issues of company operations and report to the VP, Facilities Operations &...

  • VP of Pre-Construction Leadership

    1 month ago

    Miami, Florida, United States Lemartec Full time

    Job Title: VP of Pre-ConstructionLemartec is seeking a highly skilled and experienced VP of Pre-Construction to lead our Pre-Construction team. As a key member of our leadership team, you will be responsible for developing and implementing our Construction Services Program, managing Pre-Construction for projects within our specific niche markets, and driving...

  • VP, Centennial Campaign-Hybrid

    2 weeks ago

    Miami, Florida, United States United Way Miami Full time

    Job SummaryUnited Way Miami is seeking a seasoned fundraising professional to lead our Centennial Campaign. As VP, Centennial Campaign, you will develop and execute strategies to identify and secure major gifts for our $60 million campaign. This role requires a strong network of relationships, excellent communication skills, and the ability to work...

DoorLoop VP Customer Experience

3 months ago

Miami, United States ASG Full time
About DoorLoop

Certified as a Great Place to Work®, DoorLoop helps property managers and owners make more money, get organized, and grow with easy-to-use, secure, and reliable all-in-one property management software. We know what it takes to build a world-class company - and it all starts with a world-class team. If you want to work with a fast growing tech startup that values transparency, feedback, and growth, DoorLoop is for you.
The Role

The Vice President of Customer Experience will play a pivotal role in DoorLoop's growth by shaping and leading our Customer Success Department (CS). This role will focus on building and implementing a strategy to deliver industry-best activation, engagement, retention and customer satisfaction metrics. Additionally, this role will be responsible for building a culture of efficiency and excellence (defined by meeting or exceeding department targets) through constant innovation, iteration and improvement.
As DoorLoop's VP of Customer Experience, you will:
  • Effectively plan, execute and report on complex, strategic and cross-functional projects that exist within and across CS, which allow DoorLoop to experience step-changes in business growth.
  • Create and implement a department strategy that enables the achievement of DoorLoop's business goals, measured by activation, engagement, retention and customer satisfaction metrics (i.e. revenue & logo churn, activation, NPS, account health, tickets/customer, etc.).
  • Collaborate with Finance/Ops/Data to create and implement a best-in-class account scoring system to identify, attract, and keep DoorLoop's most valuable customers, as well as to mitigate and prevent churn.
  • Leverage industry-best onboarding and support practices to establish customer support as a key differentiator of DoorLoop among competitors.
  • Collaborate cross-functionally with Operations, Finance and People to continuously revisit and optimize the Customer Success team's structure, tooling, and performance.
  • Attract, manage and retain best-in-class industry talent and build a culture of excellence through effective hiring, interviewing, onboarding, performance management, and ongoing training practices.
  • Maintain a scalable and effective communication cadence across your teams and department in order to inspire, motivate, and clarify expectations and changes associated with an evolving, high-growth environment.
  • Proactively and reactively communicate numerous forms of data (KPIs, leading and lagging indicators, day-to-day metrics, trends, hypotheses, etc) to the CS Team, Executive Team, project stakeholders, and across the company.
  • Make data-informed decisions on CS strategy, operations, and resource allocation using internal and external, as well as qualitative and quantitative, data sources.
  • Engage effectively in company-wide strategic planning and forecasting exercises in order to inform the best path forward for DoorLoop in order to maximize business success (defined as DoorLoop's valuation).
  • Serve as the voice of the CS team and DoorLoop customer to advocate for the needs of your department/team and implement cross-functional initiatives.
  • Serve as the face of DoorLoop's Executive Team to CS through effective and clear communication on the official strategy and vision of the business, regardless of personal belief and bias, in order to provide a coherent and unified message.
  • Effectively manage your time through ruthless prioritization; delegation and planning; building and following a coherent strategy; and developing and maintaining a world-class team.
Qualifications
  • 10+ years of total work experience, including at least 3 years in a high-growth SaaS start-up.
  • 5+ years of experience in Customer Support/Success, including 3+ years in a Customer Support/Success leadership role.
  • Proven experience as both Customer Support/Success Specialist (or equivalent) and CS manager, plus experience working on CS operations, enablement, and strategy projects.
  • Strong leadership and coaching skills with a focus on creating both a positive and high-performance Customer Support/Success culture.
  • Excellent analytical and strategic thinking capabilities, including a bias towards data-driven decisions.
  • Effective communication and collaboration skills at both the executive and team levels.

Base Salary Range: The target salary range for this position is ($170-210k), and is part of a competitive total rewards package including an annual bonus, and employer-paid benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Location: Miami, FL location required.