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E-commerce & Customer Experience Coordinator

1 month ago

Miami, United States Bakerly Barn Full time
About bakerly:

bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio TX will make you feel right at home

Please visit our website to learn more about our delicious French crpes, golden croissants, fluffy pancakes and our large range of outstanding French brioches.

Bakerly's Philosophy is simple: "Companies don't succeed, people do"; Probably the reason why we have been certified for 5 years in a row a "Great Place To Work" with a very high ranking so let's "Work Hard, Play Hard"

Position Summary:

We are looking for a motivated and detailed-oriented E-commerce & Customer Experience Coordinator. Reporting to our DTC & Marketplaces Manager, you will play a crucial role in delivering exceptional customer service and enhancing our online shopping experience.

We are looking for someone who is dynamic, happy, enjoys working in a fast-paced environment and is able to find solutions to any problem.

Requirements

Responsibilities of the E-commerce & Customer Experience Specialist:

Customer Service:

  • Provide best-in-class service experience for our customers across multiple channels (Zendesk, Shopify, Social Media, Amazon, Truspilot etc) while working in a fast-paced environment
  • Demonstrate initiative by consistently seeking opportunities to improve customer experience leveraging new technologies
  • Collaborate with the team to implement and manage a chatbot
  • Develop and implement innovative solutions to ensure an exceptional unboxing experience for customers
  • Record and track information within our customer service database ensuring data collection entries are accurate and complete
Website optimization:
  • Manage and update product listings, descriptions, and images to ensure accurate and appealing presentation of our offerings on our DTC channel and marketplaces (Amazon, Walmart etc.)
  • Utilize analytics tools to monitor website performance, track key metrics, and identify areas for improvement
  • Assist in conducting regular user experience tests and implementing necessary changes based on results
Email Marketing:
  • Create, schedule, and monitor email marketing campaigns and automated flows using Klaviyo
  • Execute SMS outreach campaigns through Klaviyo
Requirements:
  • Excellent oral and verbal communication skills
  • e-Commerce experience required (1 year minimum)
  • Experience with Shopify platform preferred
  • Impeccable eye for detail
  • Love for People and making them smile
  • "Can Do" and positive attitude
  • Problem Solving and resourceful
  • Willingness to learn fast
  • Knowing Zendesk is a plus
  • Ability to prioritize multiple tasks and complete them on a timely basis
Location: In our new beautiful Coral Gables office

Perks and benefices:
  • Amazing company culture - we want to make every customer happy, so we want you to be happy first. We balance freedom with responsibility
  • Competitive base salary
  • Great career growth opportunity
  • Full health, dental and vision plans for you, your family and for your pet(s)
  • 401K
  • Paid holidays