Current jobs related to IT Support Specialist- Level 2 Help Desk - Carrollton - SouthernCarlson

  • Supply Chain Customer Support Specialist

    2 weeks ago

    Carrollton, Texas, United States Level Resources Full time

    Level Resources, a prominent player in the logistics sector, is on the lookout for dedicated and reliable Supply Chain Customer Support Specialists to bolster our operational goals. This role is situated in a dynamic and engaging setting.Working Hours: Monday to Friday, 8:00 AM - 4:30 PMCompensation: $18.00 - $20.00 per hour based on experience, with weekly...

  • IT Service Desk Supervisor

    1 week ago

    Carrollton, United States MB2 Dental Solutions Full time

    Overview At MB2 Dental, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified Service Desk Supervisor to ensure current staff is supported and mentored to maintain and elevate our level of service. The Service Desk Supervisor will oversee the day-to-day...

  • IT Service Desk Supervisor

    3 weeks ago

    Carrollton, United States MB2 Dental Full time

    At MB2 Dental, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified Service Desk Supervisor to ensure current staff is supported and mentored to maintain and elevate our level of service. The Service Desk Supervisor will oversee the day-to-day operations...

  • Field Technology Support Specialist

    2 weeks ago

    Carrollton, Texas, United States MB2 Dental Solutions Full time

    Position Overview At MB2 Dental Solutions, we prioritize exceptional customer service and the seamless operation of our technological systems. We are in search of a skilled Field Technology Support Specialist to oversee the installation and upkeep of equipment in various locations. This role encompasses installation, troubleshooting, and repair tasks. A...

  • Sales Support Specialist

    2 weeks ago

    Carrollton, Texas, United States Selectek Full time

    Inside Sales SpecialistSelectek is seeking an Inside Sales Specialist to join our dynamic team. The ideal candidate will possess a minimum of 2 years of experience in sales support and customer service, with a strong technical background.Essential Qualifications:At least 2 years of relevant experienceAssociate's or Bachelor's degreeFamiliarity with ERP...

  • IT Support Team Lead

    2 weeks ago

    Carrollton, Texas, United States MB2 Dental Full time

    At MB2 Dental, we prioritize exceptional customer service and strive for seamless operation of our IT systems. We are seeking a dedicated IT Support Team Lead to ensure our current support staff is well-equipped and mentored to maintain and elevate the quality of our service. The IT Support Team Lead will oversee the daily operations of the Service Desk,...

  • Support Specialist

    7 days ago

    Carrollton, Georgia, United States Wyndy, Inc. Full time

    About the Role:We are seeking a highly motivated and dedicated individual to join our team as a Support Specialist at Wyndy, Inc. This is an exciting opportunity to work with students and support their academic and personal growth.Key Responsibilities:Assist with after school programs, providing support to students and helping them with their academic...

  • Mid Level Contract Specialist

    4 months ago

    New Carrollton, United States PCI Government Services LLC Full time

    Duties and ResponsibilitiesThe Mid-Level Contract Specialist shall provide advice, recommendations, and document support to multiple offices in all areas of the acquisition requirements phase. Mid-Level Contract Specialist support personnel shall coordinate with the Contracting Officer Representative (COR) on all requirement support services to include...

  • Mid Level Contract Specialist

    4 months ago

    New Carrollton, United States PCI Government Services LLC Full time

    Duties and ResponsibilitiesThe Mid-Level Contract Specialist shall provide advice, recommendations, and document support to multiple offices in all areas of the acquisition requirements phase. Mid-Level Contract Specialist support personnel shall coordinate with the Contracting Officer Representative (COR) on all requirement support services to include...

  • Customer Support Specialist

    2 weeks ago

    Carrollton, United States CellGate Access Control Systems Full time

    IMMEDIATE OPENINGS! Customer Support Specialist - Gold Key Support TeamElevating Customer Care to Unparalleled HeightsCellGate is seeking an exceptional Customer Support Specialist to join our prestigious Gold Key Support Team. This elite team is dedicated to providing the highest level of customer care, ensuring that our clients maximize the potential of...

  • Customer Support Specialist

    1 month ago

    Carrollton, United States CellGate Access Control Systems Full time

    🚀 IMMEDIATE OPENINGS! 🚀Customer Support Specialist - Gold Key Support TeamElevating Customer Care to Unparalleled HeightsCellGate is seeking an exceptional Customer Support Specialist to join our prestigious Gold Key Support Team. This elite team is dedicated to providing the highest level of customer care, ensuring that our clients maximize the...

  • Technical Support Specialist

    2 weeks ago

    Carrollton, United States Helix Leisure Full time

    **Technical Support Specialist** Embed - Customer Experience Carrollton, Texas Department **Embed - Customer Experience** Minimum Experience **Mid-level** Fuelling the business of fun. Not just a game-changer, its a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable...

  • Sales Support Specialist

    1 week ago

    Carrollton, Texas, United States Selectek Full time

    Job SummaryWe are seeking a highly skilled Inside Sales Specialist to join our team at Selectek. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDirect interface with customers via phone and email, providing a World Class Customer Experience.Work closely with...

  • Front Desk Receptionist

    1 week ago

    Carrollton, United States Gideon Math & Reading - Carrollton Full time

    Bi-Lingual preferred - English and Spanish.Benefits/PerksNo late nights or early morningsCompetitive payFlexible Schedule  Front Desk Receptionist Job Description:We are looking for friendly, helpful, reliable students who love working with children! No experience needed!  As the front desk receptionist, you will deal directly with the parents.  You will...

  • Personal Support Specialist

    2 weeks ago

    Carrollton, Texas, United States PROLINK HOME HEALTH CORPORATION Full time

    Job OverviewWe are looking for a dedicated Personal Support Specialist to provide essential care to our clients. This role involves delivering compassionate assistance to individuals in need, ensuring their comfort and well-being.Benefits/PerksFlexible Work HoursAttractive Pay RatesOpportunities for Career GrowthPosition SummaryThe Personal Support...

  • Administrative Support Specialist

    2 weeks ago

    Carrollton, Texas, United States Branch 43 Full time

    Job OverviewWe are looking for a meticulous and service-oriented Administrative Support Specialist. This role is essential in delivering effective administrative assistance and serving as the initial point of contact for clients and visitors.Key ResponsibilitiesAttention to Detail: The candidate must exhibit a strong focus on accuracy and thoroughness in all...

  • Kennel Technician/Front Desk

    1 month ago

    Carrollton, United States All Dogs Unleashed Full time

    Job DescriptionJob DescriptionWe are currently looking to hire 1-2 kennel techsKennel technicians are responsible for the overall well being of the dogs. Duties include but not limited to walking dogs, feeding and distributing meds accurately as well as charting them in the same manner, picking up doggy waste as well as cleaning messes in their kennels....

  • Service Desk Technician

    3 weeks ago

    Carrollton, United States Systems & Methods Full time

    Key Functions/ Basic Duties: Answer incoming calls to Service Desk Create tickets within our incident ticketing system. Provide basic support to end users and troubleshoot problems on systems. Assist with end-user customer support education. Update a Technician, Service Desk, Technology, Administrative, Systems

  • Warehouse Security Specialist

    2 weeks ago

    Carrollton, Texas, United States Garda World Security Full time

    Job OverviewWe are currently seeking a dedicated and vigilant Security Specialist for our warehouse operations.Location: Carrollton, TXWork Environment: Distribution CenterCompensation: $16.50 per hourShifts: Various shifts availableBenefits: Comprehensive benefits package including Medical, Dental, Vision, 401K, and Paid Time Off (PTO)Key...

  • Front Desk Representative

    4 months ago

    Carrollton, United States Norwood Pediatric Dentistry Part time $20 - $25

    We are looking for a Front Desk Receptionist to join our dental practice in Carrollton, Texas. Our office offers patients the best in dental care and seeks to create a comfortable environment for children and adults. We welcome individuals with new ideas, energy, and a willingness to grow both professionally and personally.The following are the primary...

IT Support Specialist- Level 2 Help Desk

4 months ago

Carrollton, United States SouthernCarlson Full time

This position is a hybrid work schedule 3 days working in the office and 2 days working from home. The in office days you will be working at our Carrollton, TX location.


The IT Support Specialist II, will be responsible for maintaining and supporting the end-user environment. Including desktop and laptop PC’s, mobile devices, printers, O365, and Active Directory services. This role will plan and deploy store level, desktop devices, and printers as required for migrations or new service locations. This role will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.


YOU MIGHT BE A GOOD FIT IF YOU HAVE:

  • 3 to 5 year's experience installing, troubleshooting, and repairing hardware and software on Windows-based desktops and laptops.
  • 3 to 5 year's experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPO’s, Windows Desktop Operating Systems
  • 3 to 5 year's experience understanding Exchange and/or O365 technologies in a public, private or hybrid topologies.
  • 3 to 5 year's experience working with WAN/LAN/Cloud network technologies and infrastructure devices (i.e., Routers, Switches, Firewalls, VoIP – Cisco, WatchGuard, etc.)
  • Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
  • Experience with working with international clients and/or international companies.
  • Experience with executive level escalations
  • Experience maintaining, documenting, and resolving tickets through phone systems and ticketing systems
  • Positive attitude with our team, our customers, and our business
  • Exceptional customer support and communication skills, both verbal and written

WHAT YOU WILL BE DOING:

  • Install, move, add, change, troubleshoot, and repair assets such as desktops, laptops, printers, scanners, basic network gear, and peripheral IT equipment.
  • Install, configure, and troubleshoot Windows desktop operating systems such as Windows OS.
  • Take ownership of Level 2 customer requests and incidents, resolving on-site or through remote support to satisfaction and within established SLAs
  • Configure workstations and laptops to operate within an enterprise environment to include network and application configuration, while adhering to security standards
  • Perform and validate data backup and restoration processes for user profiles.
  • Interact with other team members on identifying areas to improve administration and customer service.
  • Create and update documentation pertaining to technical processes and workflows.

Desired Certifications and Skills:

  • Technical certifications in the desired technologies: A+, N+, MCP, MCDST, O365/Exchange preferred
  • Possess a solid understanding of IP networking and mobile device support.
  • Proven assessment, design, planning
  • Bi-lingual in English/Spanish preferred

WHY YOU’LL LOVE IT HERE

· Competitive compensation

· Daytime shift with great hours

· Our collaborative culture

· Competitive benefits package, including Health, Dental and Vision

· Opportunity to enroll in our 401k program with Employer Match

· Employee Assistance Program (EAP)

· Paid time off

Notice: Offer for this position is contingent upon the completion of a satisfactory background check and a satisfactory drug test.


SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.