Current jobs related to IT Support Team Lead - Carrollton, Texas - MB2 Dental

  • Team Lead

    2 weeks ago

    Carrollton, Texas, United States Sonoco Products Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at Sonoco Products Company. As a Team Lead, you will be responsible for coordinating and supervising the activities of our production workers, ensuring that production output meets organizational expectations.Key ResponsibilitiesPerform production tasks such as set-up,...

  • Team Lead

    3 weeks ago

    Carrollton, Texas, United States Sonoco Products Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at Sonoco Products Company. As a Team Lead, you will be responsible for coordinating and supervising the activities of our production workers, ensuring that production tasks are completed efficiently and effectively.Key ResponsibilitiesPerform production tasks such as...

  • Team Lead

    3 weeks ago

    Carrollton, Texas, United States Sonoco Products Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our team at Sonoco Products Company. As a Team Lead, you will be responsible for coordinating and supervising the activities of our production workers, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesPerform production tasks such as set-up,...

  • Team Lead

    2 weeks ago

    Carrollton, Texas, United States Sonoco Products Company Full time

    Job SummaryAs a Team Lead at Sonoco Products Company, you will be responsible for coordinating and supervising the activities of our production workers. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPerform production tasks such as set-up, equipment...

  • Cashier Team Lead

    2 weeks ago

    Carrollton, Texas, United States Sprouts Farmers Market Full time

    Lead Cashier Opportunity at Sprouts Farmers Market As a Head Cashier at Sprouts Farmers Market, you will be responsible for leading a team of cashiers, providing guidance and support to ensure excellent customer service. You will proactively visit registers, provide direction and assistance to cashiers and baggers, and help resolve customer issues. This...

  • Fulfillment Team Lead

    2 weeks ago

    Carrollton, Texas, United States Lowe's Full time

    Job SummaryLowe's is seeking a highly skilled and experienced Fulfillment Team Lead to join our team. As a key member of our Fulfillment Team, you will be responsible for providing supervision, coaching, and support to our Fulfillment Associates.Key ResponsibilitiesOversee checking, managing, and fulfilling orders consisting of online, pick up later,...

  • Sales Team Lead

    2 weeks ago

    Carrollton, Texas, United States BOURDON Full time

    Lead Our Organization to SuccessBourdon is seeking a dynamic leader to join our team and drive business growth. As a key member of our organization, you will be responsible for developing and executing strategies to service our existing client base, while also identifying new business opportunities and leading a small team to achieve sales targets.Key...

  • Fulfillment Team Lead

    3 weeks ago

    Carrollton, Texas, United States Lowe's Full time

    Job SummaryLowe's is seeking a skilled Fulfillment Team Lead to oversee the checking, managing, and fulfilling of orders. As a key member of our team, you will provide supervision, coaching, and support to our Fulfillment Associates.Key ResponsibilitiesOversee the picking and checking of merchandise for customer pickup, delivery, and installer pickup.Manage...

  • Litigation Team Lead

    3 weeks ago

    Carrollton, Texas, United States Scott & Associates, Inc. Full time

    Job Title: Litigation ManagerScott & Associates, P.C. is seeking a motivated Litigation Manager to lead our litigation team in Carrollton, Texas and periodically travel to support our Houston office.Job Summary:This role directly supports the State Managing Attorney and is responsible for docket team supervision, client communication, compliance...

  • Litigation Team Lead

    4 weeks ago

    Carrollton, Texas, United States Scott & Associates, PC Full time

    Job Title: Litigation ManagerScott & Associates, P.C. is seeking a motivated Legal Support Manager to lead our litigation team in Carrollton, Texas and periodically travel to support our Houston office.We are a well-established multi-state legal recoveries law firm, providing comprehensive solutions for major banks and creditors.This role directly supports...

  • Cashier Team Lead

    2 weeks ago

    Carrollton, Texas, United States Sprouts Farmers Market Full time

    Job Title: Head CashierJob Summary:As a Head Cashier at Sprouts Farmers Market, you will be responsible for leading a team of cashiers and providing exceptional customer service. Your primary focus will be on supervising and training team members, ensuring a smooth and efficient checkout process, and resolving any customer complaints in a professional...

  • IT Cloud Infrastructure Team Lead

    3 weeks ago

    Carrollton, Texas, United States HomePro Full time

    Job Title: IT Cloud Infrastructure Team LeaderAbout HomePro:We are a dynamic and forward-thinking organization, embracing cutting-edge technologies to drive growth and success. As we continue to expand our IT infrastructure and cloud services, we are looking for a motivated Infrastructure and Help Desk Team Leader to join our team.Job Summary:The IT Cloud...

  • Shift Lead

    1 week ago

    Carrollton, Texas, United States Firehouse Subs Full time

    Job Summary:As a Shift Lead at Firehouse Subs, you will be responsible for leading a team of restaurant staff to ensure exceptional customer service and a seamless dining experience. You will be the first point of contact for guests and will be responsible for resolving any issues that may arise.Key Responsibilities:• Lead a team of restaurant staff to...

  • Cloud Services and Infrastructure Team Lead

    1 week ago

    Carrollton, Texas, United States HomePro Full time

    Job SummaryWe are seeking a highly skilled Cloud Services and Infrastructure Team Lead to join our IT department at HomePro. As a key member of our team, you will be responsible for managing our cloud services, infrastructure projects, and help desk operations.Key Responsibilities:Manage and optimize cloud services, including Google Workspace, Google Cloud...

  • Infrastructure and Service Desk Team Lead

    1 month ago

    Carrollton, Texas, United States HomePro Full time

    Job Title: Infrastructure and Service Desk Team LeaderWe are seeking a highly skilled and experienced Infrastructure and Service Desk Team Leader to join our IT department at HomePro. As a key member of our team, you will be responsible for managing our cloud services, infrastructure projects, and help desk operations.Key Responsibilities:Manage and optimize...

  • Therapy Team Lead

    1 month ago

    Carrollton, Texas, United States North Texas Therapy Full time

    Supervise and Thrive with North Texas Therapy & Home CareWe're a therapist-owned and operated facility dedicated to providing exceptional care to our patients. As a Speech-Language Pathologist Supervisor, you'll play a vital role in our team's success.Key Responsibilities:Supervise and mentor Speech-Language Pathology Assistants (SLPAs) to ensure...

  • Department Lead

    2 weeks ago

    Carrollton, Texas, United States Home Depot Full time

    Department SupervisorAs a Department Supervisor at Home Depot, you will be responsible for leading and developing a team of associates to provide excellent customer service. You will work closely with the Store Management Team and Operations Team to provide valuable input into merchandising decisions.Key Responsibilities:Train and coach associates to ensure...

  • Licensed Vocational Nurse Team Lead

    5 days ago

    Carrollton, Texas, United States Cantex Full time

    Career Opportunities for LVN/LPN NursesWe are seeking a skilled LVN/LPN - Licensed Vocational Nurse or Licensed Practical Nurse to join our team at Cantex. As a key member of our nursing staff, you will play a vital role in delivering high-quality patient care and contributing to a positive work environment.Responsibilities:* Participate in and oversee...

  • IT Warehouse Lead

    1 month ago

    Carrollton, Texas, United States Community Choice Financial Family of Brands Full time

    Job Title: IT Warehouse LeadJoin our team as an IT Warehouse Lead and take on a challenging role that requires strong leadership and technical skills. As an IT Warehouse Lead, you will be responsible for managing the daily operations of our warehouse, including shipping and receiving, inventory management, and asset management.Key Responsibilities:Manage and...

  • IT Warehouse Lead

    2 weeks ago

    Carrollton, Texas, United States Community Choice Financial Family of Brands Full time

    Job Title: IT Warehouse LeadJoin our team as an IT Warehouse Lead and take on a challenging role that requires strong leadership and technical skills. As an IT Warehouse Lead, you will be responsible for managing the daily operations of our warehouse, including shipping and receiving, inventory and asset management, order fulfillment, and returns...

IT Support Team Lead

2 months ago

Carrollton, Texas, United States MB2 Dental Full time

At MB2 Dental, we prioritize exceptional customer service and strive for seamless operation of our IT systems. We are seeking a dedicated IT Support Team Lead to ensure our current support staff is well-equipped and mentored to maintain and elevate the quality of our service.

The IT Support Team Lead will oversee the daily operations of the Service Desk, supervising a team of support professionals who handle user inquiries, troubleshoot problems, and deliver effective solutions. A key aspect of this role is providing guidance and coaching to team members, helping them develop efficient methods for researching and resolving issues. This ensures timely and accurate solutions are provided to end-users.

Objectives and Responsibilities:
  • Training & Development: A crucial part of this position involves training the team on service desk systems, processes, tools, and procedures. This includes documenting and tracking reported problems, as well as meeting operational service levels and standards.
  • Staying Current: Collaborate with IT leadership to keep the team informed about the latest product updates, technical information, and organizational policies.
  • Performance Monitoring: Assist in developing and tracking key metrics, such as request queue length, response times, and resolution rates, to ensure sufficient coverage and adherence to service standards.
  • Process Improvement: Identify opportunities for improvement in systems and workflows to streamline processes and enhance the team's efficiency and effectiveness.
  • Escalation Management: Act as an escalation point when critical issues arise. Facilitating final resolutions ensures that complex problems are addressed promptly.
Requirements:
  • Experience: 3 years of experience in a related area as an individual contributor, demonstrating a solid understanding of functional domains.
  • Technical Proficiency: A strong technical background with common IT systems, software, and troubleshooting methodologies.
  • Communication Skills: Excellent written and verbal communication skills are essential for interacting with team members, end-users, and other stakeholders.
  • Problem-Solving Abilities: Help Desk Supervisors need to think critically and solve problems efficiently. Quick decision-making is often required.
  • Physical Requirements: Ability to lift 75 lbs.
Preferred Qualifications:
  • 3+ years of experience as a Help Desk Supervisor in the dental healthcare industry
  • ITIL Certified (Information Technology Infrastructure Library)
  • CompTIA A+
  • Network+