Onboarding Specialist
2 weeks ago
Job Title: Onboarding Specialist
Location: 15271 Laguna Canyon Road Irvine, CA 92618
Duration: 6+ Months with great possibility of extension
MUST HAVE EXPERIENCE WITH SERVICENOW & IPROCUREMENT
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.
- questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up's as necessary.
- phone calls using ServiceNow (CRM).
- or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders.
- or report on issues teammates may experience using the online order system (Oracle iProcurement).
- with internal departments and/or vendors to resolve teammate account issues.
- support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved.
- and/or contribute to department information on *** intranet.
- and educate decentralized teammates on current processes and procedures as well as on-going changes.
- with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices.
- with a variety of purchasing team projects and tasks as assigned.
- with supplier or product transitions as needed
OTHER DUTIES AND RESPONSIBILITIES AS ASSIGNED INCLUDE, BUT NOT LIMITED TO:
- overtime with little or no notice, as needed.
- team meetings, phone conferences, and training, as needed.
- understand, and follow teammate guidelines, employment policies, and department or company procedures.
- regular, punctual attendance as scheduled is an essential responsibility of this position
SKILLS:
- 2 years' related experience in Customer Service (required).
- experience in healthcare or multi-site company (strongly preferred).
- computer skills and proficiency in MS Word, Excel, and Outlook (required).
- proficiency with an online ordering system (required)
EDUCATION:
High school diploma or equivalent (required)
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