Client Onboarding Specialist

4 weeks ago

Irvine, United States JPMorgan Chase & Co. Full time

Own our Client’s Onboarding experience end to end Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.

As a Client Onboarding Vice President within the Commercial Bank, you will spearhead a project team dedicated to providing support for the implementation of our products and services. You will collaborate with both clients and internal stakeholders to ensure a top-tier experience. This role often represents the client's initial interaction with JP Morgan Chase.

Job Responsibilities 

Own the product implementation and training experience for your assigned clients Meet and connect with clients through WebEx, Zoom, and other collaboration technologies Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management Manage client and partner expectations and understanding throughout the implementation process Exhibit ownership of implementations experience and own client satisfaction results Work with partners in Operations and Product Management to streamline processes Identify instances of business risk and show ownership of issues when they arise  Scope client requests and translate business requirements into detailed technical specifications for treasury services Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository  Demonstrate creative problem solving and judgement and be empowered to escalate when necessary  Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations 

Required Qualifications, capabilities and skills 

Comprehensive knowledge of Treasury Products and Services An appreciation for being a ‘keeper of our brand’ with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience Prior project management or senior project management experience Experience in coaching or mentoring employees and proven ability to successfully manage conflict Experience in risk awareness and skills to develop and ensure quality program set ups Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills Strategic thinking with the ability to adapt to change Demonstrated team building skills and ability to work in a team environment  Ability to clearly communicate, partner and influence- leading others to a common goal Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

Preferred qualifications, capabilities, and skills 

Bachelor of Science or Business Administration Degree  PMP or other Project management Certifications Ability to provide quantifiable management reporting Passion for learning new operating models, technologies, and industry trends

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more Help the community through expansive volunteer opportunities Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

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