Onboarding Specialist

2 weeks ago


Irvine, United States REQ Solutions Full time

Job Title: Onboarding Specialist

Location: 15271 Laguna Canyon Road Irvine, CA 92618

Duration: 6+ Months with great possibility of extension


MUST HAVE EXPERIENCE WITH SERVICENOW & IPROCUREMENT


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.
  • questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up's as necessary.
  • phone calls using ServiceNow (CRM).
  • or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders.
  • or report on issues teammates may experience using the online order system (Oracle iProcurement).
  • with internal departments and/or vendors to resolve teammate account issues.
  • support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved.
  • and/or contribute to department information on *** intranet.
  • and educate decentralized teammates on current processes and procedures as well as on-going changes.
  • with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices.
  • with a variety of purchasing team projects and tasks as assigned.
  • with supplier or product transitions as needed


OTHER DUTIES AND RESPONSIBILITIES AS ASSIGNED INCLUDE, BUT NOT LIMITED TO:

  • overtime with little or no notice, as needed.
  • team meetings, phone conferences, and training, as needed.
  • understand, and follow teammate guidelines, employment policies, and department or company procedures.
  • regular, punctual attendance as scheduled is an essential responsibility of this position


SKILLS:

  • 2 years' related experience in Customer Service (required).
  • experience in healthcare or multi-site company (strongly preferred).
  • computer skills and proficiency in MS Word, Excel, and Outlook (required).
  • proficiency with an online ordering system (required)


EDUCATION:

High school diploma or equivalent (required)



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