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Director of Product Management

2 months ago

Princeton, United States ETS Full time

About ETS:

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere.

For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education.


The Director Product Management for Institutional Products oversees high revenue generating, and potentially multiple, ETS products and drives increased margins for products and contracts working closely with other FCEs. The incumbent will be the client facing escalation point and is accountable for effective implementation of products and services to clients. The Director Product Management reports either to a more senior Product Management leader or to a divisional business leader and may supervise one or more product management professionals depending on organizational needs.


Primary Responsibilities:


  • Direct the specification, development, and evolution of products that have been validated for a go-to-market, collecting input from external stakeholders and internal teams (Technology, Research, PID, Marketing, Sales) to build and prioritize new products, features, and investments.
  • Direct the development of product investment business cases and advocate for resources.
  • Design and execute the product strategy and roadmap through the entire creative cycle: ideation, specification, development, release, analysis, and iteration.
  • Direct the definition and prioritization of market and user segmentations. Coordinate market analysis, and other research and discovery
  • Lead competitive analysis to establish product positioning and feature differentiation.
  • Lead quantitative analysis on features’ performance and find opportunities for optimization.
  • Strategically identify platforms, products and product attributes that will improve the quality and efficiency of products.
  • Direct qualitative and quantitative research to discover feature ideas and validate them before development.
  • Act as a primary stakeholder to one ore more development scrum teams, working closely with the Product Owner(s) to deliver business requirements, validate the feature backlog and ensure an excellent user experience is delivered to customers.
  • Communicate information about complex concepts and projects in a digestible and persuasive manner based on your audience, sell innovative ideas, and prioritize across product portfolios.
  • Be responsible for hitting the key performance indicators you are entrusted with, including product P&L
  • Depending on the assignment, lead junior product managers in complex projects.


Required Experience:


  • At least eight years of Software Services Product Management experience for customer products over $100M.
  • Experience managing staff.
  • Undergraduate degree in related fields such as: Business Administration, Marketing or other areas combined with relevant work experience.
  • MBA preferred.
  • Experience generating outstanding results as a Software Services Product Manager at a high performing tech-enabled product company; Education industry preferred.
  • Experience leading a team of Product Managers
  • Working knowledge and experience with software product management and development approaches (Agile)
  • Ability to apply user insights, data, and statistical analyses to inform decisions.
  • Self-motivated with the proven ability to learn fast and be resourceful.
  • Enjoys and can demonstrate ability to work well in a highly matrixed, collaborative, creative and mission-driven environment.
  • Excellent verbal and written communication skills
  • Strong quantitative skills and a deep understanding of product funnels, data analytics,
  • A thirst for educational innovation, while being up-to-date with the latest trends, policies and best practices in education and product management


ETS believes in a Total Rewards philosophy for our employees, and they include:


  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
  • Generous PTO and vacation time to balance your work and life.
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App


ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.


ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.