Technical Support Specialist
5 days ago
At Zhao Business Solution (ZBS) our mission is to provide cutting-edge payment technology to the hospitality and retail industry. Founded in Atlanta, GA in 2010, ZBS has grown to be a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. ZBS is also a direct sales office for Fiserv - the leading global provider of merchant services.
A POS Specialist is responsible for helping new merchants realize and customize their POS system to efficiently run their business. He/She is a technician who helps new merchants to implement menu, software configuration, hardware installation & POS basic training.
Essential Duties and Responsibilities
- Client menu implementation.
- Provide clients POS foundation training.
- Familiar with products and services thoroughly to perform system configuration.
- Ensure customer satisfaction by providing professional customer service.
- Manage multiple tasks and work in a team environment.
- Update CRM with inquiries and resolutions.
Qualifications
- Must be fluent in English and Chinese
- Restaurant and/or customer service experience is a plus.
- Possess strong communication skills and have a positive attitude.
- Have the ability to multitask, prioritize, and manage time effectively.
Experience:
- Customer service: 1 year (Preferred)
- Restaurant working experience: 1 year (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- PTO
- 401K
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