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Technical Documentation

3 months ago

Hudson, United States AllSTEM Connections Full time

Our client is looking for a Documentation & Training Manager to join their team. If interested, apply today


The Documentation and Training Manager is responsible for developing the content for user documentation & training material, overseeing the Technical Writing staff, and maintaining training & documentation timelines. This individual facilitates ongoing updates to content used to prepare user documentation & training materials to be used internally and customer facing.

This individual is responsible for identifying and continually driving enhancements to documentation & training material based on product and programs, in alignment with evolving company priorities and strategy


Responsibilities:

  • Create the scripts and training material documentation for demos, videos, and engaging presentations for distribution internally and to customers.
  • Collaborate with the a Service Engineering teams to create and update content for training that aligns with product manuals, and customer needs.
  • Manage, facilitate, and evaluate documentation standards for technical content.
  • Lead and coordinate the updating of all training materials including user manuals, procedures, eLearning, PowerPoints, and similar.
  • Work with leadership and subject matter experts to assess training gaps and needs to build training programs to ensure maximum training results.
  • Manage project activities efficiently and effectively, consistent with approved work scopes, schedules and budgets.
  • Collaborate interdepartmentally to ensure timely product releases.
  • Stay up-to-date on current trends in user & training documentation, design, and methodology.
  • Analyzes and update existing and potential content to best meet with needs of the appropriate teams while maintaining continuity of style of content.
  • Ensure documentation integrity and consistency of documentation practice.
  • Adhere to federal and state regulations.
  • Adhere to all company policies, processes, and procedures.
  • Performs other duties as requested, directed, or assigned.
  • Predictable and reliable attendance.

Position Qualifications:

  • Bachelor’s degree in engineering, technical writing or communications, marketing engineering or other related technical field.
  • Minimum of five years related professional work in a related field.
  • Demonstrated experience with ongoing curriculum development.
  • Ability to learn and explain practical engineering and programming concepts and procedures
  • Highly motivated individual with the ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints.
  • Detail orientated with a strong understanding of process and procedural documentation, content reuse, and continuous documentation delivery.
  • Excellent oral, written, analytic, and organizational skills.
  • Able to work independently and as part of a team.
  • Familiarity with learning management systems (LMS).
  • Proven experience with Microsoft Office Suite (Outlook, Word, Excel, Publisher, Access, and PowerPoint), Adobe Technical Suite (FrameMaker and Acrobat), Adobe Creative Suite, or equivalent.
  • MadCap Software experience preferred.
  • Ability to travel up to 25%