Client Services Associate
3 weeks ago
Client Services Associate (Bilingual Preferred)
We are looking for a friendly, highly skilled client services associate with a flexible mindset to make our clients feel valued and supported. In this role, duties include fostering positive and close client relations, managing inquiries, providing solutions, and promptly directing complaints and queries to relevant departments. Duties will also include obtaining post-sales client feedback, learning internal processes and been multitask.
There must be a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.
Essential Functions:
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing Solutions to queries and complaints.
- Providing clients with key assistance with processes and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Recommending process improvements based on client services feedback.
- Perform administrative and clerical duties as necessary.
Work Location
135 Spagnoli Road
Melville, NY
Required Education and Competencies:
- High school diploma or GED.
- 1-2 years of experience in client services, sales, or a similar role a plus.
- Must always be detail oriented.
- Excellent interpersonal skills, including strong problem-solving abilities.
- Demonstrate excellent organizational skills through good time management and teamwork.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to aid, resolve issues, and recommend improvements.
- Ability to keep updated on new developments in the field of logistics, operations, and client services.
- Excellent recordkeeping skills.
Salary Commensurate upon experience ($18.00-$22.00 per hour)
Medical, dental, Vision after 60 days of service
Paid Time Off
401(k) after 1 year of service with up to a 4% match
Equal Employment Opportunity Statement
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.Learn More
-
Client Services Associate
1 month ago
Melville, United States The PCA Companies Full timeThe PCA Group of Companies is a fully vertically integrated, tech-enabled, and truly omnichannel global distribution company for the worldwide beauty and wellness sector. Led by the founding family for over 30 years, our 1500-person team supports multichannel distribution to 150+ countries. Through our interwoven set of capabilities - investments, logistics,...
-
Melville, New York, United States Platinum Health Solutions Llc Full timePlatinum Health Solutions Client Service AssociateDo you want to make a difference in the lives of our clients? As a Platinum Health Solutions Client Service Associate, you will be the face of our company, responsible for delivering exceptional customer service and support to our clients. The estimated salary for this position is $55,000 per year, based on...
-
Client Services Manager
4 days ago
Melville, New York, United States Prestige Employee Administrators Full timeAbout the Job:We are seeking a skilled Human Resources Business Partner to join our team at Prestige Employee Administrators. In this role, you will be responsible for delivering exceptional HR support and guidance to our clients, leveraging your expertise in HR practices and processes to drive business results.Key Responsibilities:- Serve as the primary...
-
Client Service Representative
7 days ago
Melville, New York, United States Affinity Group Full timeJob OverviewWe are seeking a highly skilled Client Service Specialist to join our team at the Affinity Group. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales efforts, and contributing to business development.
-
Client Service Director
4 weeks ago
Melville, New York, United States The Hartford Full timeRole OverviewThe Hartford is seeking a skilled Client Service Executive to support profitable growth and retention of accounts. This role requires strong collaboration, industry acumen, and effective solutions for our largest customers.
-
Director of Client Service Management
4 weeks ago
Melville, New York, United States EisnerAmper LLP Full timeAbout the RoleWe are seeking a skilled Director of Client Service Management to join our team at EisnerAmper LLP.This role will be responsible for overseeing the deployment of client service personnel across various engagements, ensuring optimal resource utilization and efficient scheduling.The ideal candidate will possess strong leadership skills, excellent...
-
Client Service Representative
5 days ago
Melville, New York, United States Canon U.S.A., Inc. Full timeAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.What We OfferWe offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan,...
-
Facilities Maintenance Associate
3 weeks ago
Melville, New York, United States Collins Building Services Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Facilities Maintenance Associate to join our team at Collins Building Services. This is an exciting opportunity to work part-time throughout our Long Island, NY locations.In this role, you will be responsible for maintaining the cleanliness and organization of commercial spaces, including...
-
Healthcare Client Services Representative
4 weeks ago
Melville, New York, United States TEKsystems Full timeJob OverviewTEKsystems is seeking a dedicated Healthcare Client Services Representative to join our team. As a key member of our organization, you will play a crucial role in delivering exceptional client service and support.Salary InformationThe estimated annual salary for this position is between $41,600 - $43,040, based on a 40-hour workweek and 52 weeks...
-
Senior Vice President of Client Services
4 days ago
Melville, New York, United States Accommodations Plus International Full timeAbout the RoleWe are seeking an experienced Senior Vice President of Client Services to lead our client delivery team. In this role, you will be responsible for managing a team of account managers and directors to ensure excellent client satisfaction and retention. Your primary goal will be to develop and maintain strong relationships with clients,...
-
Client Experience Manager
2 weeks ago
Melville, New York, United States Prestige Employee Administrators Full timeAbout the RolePrestige Employee Administrators is seeking a highly skilled HR Business Partner to join our team. As an HR Business Partner, you will play a critical role in delivering exceptional client service and driving business results. Your primary responsibility will be to manage day-to-day Human Resources activities for clients and worksite employees,...
-
Managed Service Associate Analyst
4 days ago
Melville, New York, United States Canon U.S.A., Inc. Full timeAbout the JobThe Managed Service Associate Analyst will be responsible for providing support to our account team by assisting clients with their fleet management needs. This includes supporting site assessment project teams, assisting with the assessment and reporting process, and preparing project deliverables.In addition to these duties, the successful...
-
Tax Senior Manager
2 months ago
Melville, United States EisnerAmper Full timeAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to...
-
Tax Senior Manager
1 month ago
Melville, United States EisnerAmper LLP Full timeJob DescriptionAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...
-
Client Relationship Manager
5 days ago
Melville, New York, United States Accommodations Plus International Full timeAbout UsAccommodations Plus International is a leading company in the travel industry, providing accommodation solutions to businesses and individuals worldwide. We are committed to delivering exceptional customer service and exceeding our clients' expectations.We are seeking a Client Relationship Manager to join our team, responsible for managing client...
-
Client Liaison Specialist
2 weeks ago
Melville, New York, United States GLOBAL FACILITY MANAGEMENT Full timeAbout the Role: As a Client Liaison Specialist at GLOBAL FACILITY MANAGEMENT, you will be responsible for managing client relationships and ensuring timely follow-ups on work orders. This is a dynamic role that requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced office environment.The ideal...
-
Retail Service Associate
2 weeks ago
Melville, New York, United States FedEx Full timeAbout the RoleAs a Retail Customer Service Associate at FedEx, you will be part of a dynamic team that provides exceptional customer experiences.Key ResponsibilitiesFollow instructions from supervisors and support colleagues in performing store functions.Assist in the training of store team members and demonstrate consultative behaviors in a retail...
-
Retail Customer Service Associate
2 months ago
Melville, United States FedEx Full timeFedEx - JobID: PDX_FEC_A0A6374D-0D82-4917-86C9-5115C6430A90_239719 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Support Services Associate
2 weeks ago
Melville, New York, United States Grand Concierge LLC Full timeSupport Services PositionWe are seeking a highly motivated and detail-oriented Support Services Associate to join our team at Grand Concierge LLC. As a key member of our administrative team, you will provide support to our office employees, ensuring they have all the information and resources they need to perform their best. We offer a competitive salary of...
-
Client Support Coordinator
7 days ago
Melville, New York, United States Gregory A Mosick Full timeOur Ideal CandidateWe are looking for a motivated and organized Client Support Coordinator to join our team at Gregory A Mosick. If you have:Experience in the Financial Advisor IndustryProficiency in Social Media communication and Microsoft Office SuiteA strong attention to detail and organizational skillsResponsibilitiesAs a Client Support Coordinator, your...
