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Senior End User Technical Support Analyst

2 months ago

Baton Rouge, United States Rose International Full time

Date Posted: 07/12/2024

Hiring Organization: Rose International

Position Number: 467359

Job Title: Senior End User Technical Support Analyst

Job Location: Baton Rouge, LA, USA, 70802

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 60

Min Hourly Rate($): 45.00

Max Hourly Rate($): 47.00

Must Have Skills/Attributes: Desktop Support, Imaging, SharePoint, Technical Support, VOIP

Job Description

***Only qualified Senior End User Technical Support Analyst candidates located near the Baton Rouge, LA area will be considered due to the position requiring an onsite presence***


Required Qualifications:

• Advanced Experience installing new computer hardware, software and peripherals

• Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling

• Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices


Preferred Qualifications:

• 7+ years in onsite end user hardware and software technical support

• Experience supporting and managing VoIP phones

• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products

• Experience acting as a team lead or supervisor overseeing technical support operations


The scope of the proposed services will include the following:

• Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.

• Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.

• Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.

• Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.

• Assist with Microsoft M365 Sharepoint and OneDrive content management

• Assist with Microsoft M365 Office applications support

• Oversees the work being performed by the Technical Support Analyst and assigns tasks


  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**


  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).