![NITCO Inc.](https://media.trabajo.org/img/noimg.jpg)
Senior Technical Support Analyst
2 months ago
About the Company:
NITCO Inc. is a technology services company that accelerates digital automation with Artificial Intelligence, Machine Learning, Natural Language Processing, and Robotic Process Automation. In addition, the company has highly skilled staff serving our clients in Integration Technologies, Data Analytics, Cloud Integration Services, and various IT Consulting services.
About the Role:
We are looking for a senior technical support analyst who is willing to work with our client based in Baton Rouge, LA.
- This is a long-term contracting opportunity.
- The work will be 100% on-site in Baton Rouge, LA.
Responsibilities:
- Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
- Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
- Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
- Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
- Assist with Microsoft M365 Sharepoint and OneDrive content management
- Assist with Microsoft M365 Office applications support
- Oversees the work being performed by the Technical Support Analyst and assigns tasks
Qualifications:
Bachelor's degree or above
Required Skills:
- Advanced Experience installing new computer hardware, software and peripherals
- Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
- Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
Preferred Skills:
- 10+ years in onsite end user hardware and software technical support
- Experience supporting and managing VoIP phones
- Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
- Experience acting as a team lead or supervisor overseeing technical support operations
Pay range and compensation package:
Competitive
Equal Opportunity Statement:
NITCO, Inc., is an equal opportunity employer and is committed to an environment free of unlawful discrimination. It is the policy of the company to provide equal employment opportunity without regard to race, color, sex, religion, national origin, age, disability, veteran status, citizenship status, or other protected group status as defined by applicable federal, state, and local laws. As defined, NITCO, Inc. conforms with all applicable federal and state laws, rules, guidelines and regulations and provides equal employment opportunity in all employment and employee relations actions.
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