Senior Technical Support Analyst

2 months ago


Baton Rouge, United States NITCO Inc. Full time

About the Company:

NITCO Inc. is a technology services company that accelerates digital automation with Artificial Intelligence, Machine Learning, Natural Language Processing, and Robotic Process Automation. In addition, the company has highly skilled staff serving our clients in Integration Technologies, Data Analytics, Cloud Integration Services, and various IT Consulting services.


About the Role:

We are looking for a senior technical support analyst who is willing to work with our client based in Baton Rouge, LA.

  • This is a long-term contracting opportunity.
  • The work will be 100% on-site in Baton Rouge, LA.


Responsibilities:

  • Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
  • Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
  • Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
  • Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
  • Assist with Microsoft M365 Sharepoint and OneDrive content management
  • Assist with Microsoft M365 Office applications support
  • Oversees the work being performed by the Technical Support Analyst and assigns tasks


Qualifications:

Bachelor's degree or above


Required Skills:

  • Advanced Experience installing new computer hardware, software and peripherals
  • Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
  • Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices


Preferred Skills:

  • 10+ years in onsite end user hardware and software technical support
  • Experience supporting and managing VoIP phones
  • Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
  • Experience acting as a team lead or supervisor overseeing technical support operations


Pay range and compensation package:

Competitive


Equal Opportunity Statement:

NITCO, Inc., is an equal opportunity employer and is committed to an environment free of unlawful discrimination. It is the policy of the company to provide equal employment opportunity without regard to race, color, sex, religion, national origin, age, disability, veteran status, citizenship status, or other protected group status as defined by applicable federal, state, and local laws. As defined, NITCO, Inc. conforms with all applicable federal and state laws, rules, guidelines and regulations and provides equal employment opportunity in all employment and employee relations actions.



  • Baton Rouge, United States NITCO Inc. Full time

    About the Company: NITCO Inc. is a technology services company that accelerates digital automation with Artificial Intelligence, Machine Learning, Natural Language Processing, and Robotic Process Automation. In addition, the company has highly skilled staff serving our clients in Integration Technologies, Data Analytics, Cloud Integration Services, and...


  • Baton Rouge, United States NTT DATA Full time

    Req ID:290589 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. IT Child Support Technical Analyst to join our team in Baton Rouge, Louisiana (US-LA), United States (US)....


  • Baton Rouge, United States NTT DATA Services Full time

    Req ID: 290589  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. IT Child Support Technical Analyst to join our team in Baton Rouge, Louisiana (US-LA), United...


  • Baton Rouge, United States NTT DATA Full time

    Req ID:290040 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Child Support Technical Analyst to join our team in Baton Rouge, Louisiana (US-LA), United States (US)....


  • Baton Rouge, United States NTT DATA Services Full time

    Req ID: 290040  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Child Support Technical Analyst to join our team in Baton Rouge, Louisiana (US-LA), United...


  • Baton Rouge, United States HR Professional Consulting Full time

    HR Professionals is currently seeking candidates to fill various positions for End User Technical Support Analyst candidates that are interested in working in Baton Rouge, Louisiana or Remote opportunities. These positions will require the experiences outlined below.  JOB SUMMARY Provide onsite technical support including desktop imaging and deployment...


  • Baton Rouge, United States HR Professional Consulting Full time

    Job DescriptionJob DescriptionHR Professionals is currently seeking candidates to fill various positions for End User Technical Support Analyst candidates that are interested in working in Baton Rouge, Louisiana or Remote opportunities. These positions will require the experiences outlined below. JOB SUMMARYProvide onsite technical support including...


  • Baton Rouge, United States Pedigo Staffing Services Full time

    Title: Technical Support Analyst Agency: State of  Louisiana, Division of  Administration, Office of Technology Services Location:900 North Third Street, Baton Rouge, LA 70802 Telework Policy: Full-time onsite resources only, remote workers will not be considered. Duration: Four years Technical Support Analyst The scope of the proposed services will...


  • Baton Rouge, United States Abacus Service Corporation Full time

    The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be: State Capitol Building 900 North Third Street, Baton Rouge, LA 70802 Governor's Mansion 1001 Capitol Access Road, Baton Rouge, LA 70802 Technical Support Analyst (2 Resources) The...


  • Baton Rouge, United States Techtrueup Full time

    Job DescriptionJob DescriptionCompany DescriptionSmart IMS provides consulting services across a broad spectrum of technology and planning needs, including but not limited to: design, engineering, architecture, program/project management, business analysis & requirements definition, quality assurance, database administration, disaster recovery & continuity...

  • Technical Analyst

    4 weeks ago


    Baton Rouge, United States EMERGENT METHOD Full time

    Job DescriptionJob DescriptionEmergent Method is seeking qualified candidates to fill an analyst position on a large-scale IT system implementation project. The selected individual will lead analytics maintenance and enhancement activities working with client personnel and project team. The individual will work with a project Sprint team serving as the team...

  • Technical Analyst

    4 weeks ago


    Baton Rouge, United States Emergent Method Full time

    Emergent Method is seeking qualified candidates to fill an analyst position on a large-scale IT system implementation project. The selected individual will lead analytics maintenance and enhancement activities working with client personnel and project team. The individual will work with a project Sprint team serving as the team lead and prepping, developing,...


  • Baton Rouge, United States SMX Corporation Full time

    Senior Financial Analyst (3731) at SMX Location: United States This is a Senior level Financial Analyst role that will be supporting multiple projects under the DSG FSC Commercial subdivision. The candidate will work with the Finance Manager and Program Managers in meeting the overall contract goals and objectives. This role will mainly be remote; however,...


  • Baton Rouge, Louisiana, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS IS HIRINGThis is a Contract Opportunity with our organization that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available. The details are outlined below.Job Title: Senior Business Analyst Remote Work Contract Length: 6+ MonthsPOSITION OVERVIEW: The primary role is to support designated...


  • Baton Rouge, United States SMX Corporation Full time

    Senior Financial Analyst (3153) United States SMX is seeking a Senior Financial Analyst who will independently deliver services to clients through the demonstration of deep financial functional knowledge within the context of our organization. They will lead and administer the financial management of a TDL(s) under a large contract and will be responsible...


  • Baton Rouge, United States IronGate Cybersecurity LLC Full time $89,000 - $146,000

    Job DescriptionJob DescriptionIronGate Cybersecurity is in search of a highly skilled and experienced Senior Digital Forensics Analyst to enhance our Professional Services Team. This critical role is designed for a cybersecurity expert who is deeply passionate about cyber defense and prepared to tackle complex digital forensic challenges. The successful...


  • Baton Rouge, United States IronGate Cybersecurity LLC Full time

    Job DescriptionJob DescriptionIronGate Cybersecurity is in search of a highly skilled and experienced Senior Digital Forensics Analyst to enhance our Professional Services Team. This critical role is designed for a cybersecurity expert who is deeply passionate about cyber defense and prepared to tackle complex digital forensic challenges. The successful...


  • Baton Rouge, Louisiana, United States Vaco Full time

    Vaco Senior Epic Analyst IIAs a pivotal member of our team, the Senior Epic Analyst II plays a crucial role in enhancing healthcare organizations' efficiency through the effective management of Epic electronic health record (EHR) applications. This position involves the configuration, oversight, and support of clinical applications, ensuring that our...


  • Baton Rouge, United States Vaco Full time

    Vaco Senior Epic Analyst II Baton Rouge, Louisiana Apply Now Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and...


  • Baton Rouge, Louisiana, United States Akiva Technologies LLC Full time

    Position OverviewJob Summary: Akiva Technologies LLC is a forward-thinking professional services organization specializing in program management, information technology, cybersecurity, systems engineering, and supply chain management for both commercial and governmental clients. We pride ourselves on offering competitive compensation and a comprehensive...