Service Desk Support
3 weeks ago
Must-Haves:
- 2+ year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systems
- Experience in supporting Windows and Office 365
- Ability to provide application support and password resets
- Ability to troubleshoot hardware and software issues
Day to Day
A life sciences client of Insight Global is seeking a Level 2 Service Desk Support Specialist to work onsite Monday - Friday in Billerica, MA. The IT Support Specialist will handle a mix of Tier 1 and 2 tickets supporting internal end-users. The ideal candidate has excellent customer service skills and has experience with Windows operating system, Office365, ServiceNow, and onboarding devices in a corporate environment. Responsibilities will include troubleshooting hardware and software, assistance with special projects and initiatives, and lab support. This is a 1 year contract, 40 hours/week, with potential to extend or convert permanent.
Key Responsibilities:
* Act as the face of IT to the user population, providing excellent customer service over the phone, email, and in person.
* Image and deploy new computers and software, setup accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems.
* Become a subject matter expert on one or more internal systems/applications and own the internal documentation and vendor relationships.
* Use strong documentation skills to ensure that tickets and databases are kept up to date with relevant information.
Pay Rate: $23 - $28/hr depending on years of experience, education, and skillset
Benefits: Medical, Dental, Vision, 401k, Employee Assistance Program
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Service Desk Support
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Billerica, United States Insight Global Full timeMust-Haves: 2+ year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systems Experience in supporting Windows and Office 365 Ability to provide application support and password resets Ability to troubleshoot hardware and software issues Day to Day A life sciences client of Insight Global is seeking a Level 2 Service Desk Support...
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Service Desk Support
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Billerica, United States Insight Global Full timeMust-Haves: 2+ year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systemsExperience in supporting Windows and Office 365Ability to provide application support and password resets Ability to troubleshoot hardware and software issues Day to DayA life sciences client of Insight Global is seeking a Level 2 Service Desk Support...
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